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Company profile: Medallia

1.1 - Company Overview

Medallia Logo

Medallia

Headquarter: United States
Founded: 20XX🔒
Employees: 100-500🔒

Company description

  • Provider of an AI-powered SaaS platform for customer and employee experience management that captures and analyzes structured and unstructured data across human, digital, and IoT signal fields. Offerings include Medallia Experience Cloud, customer experience management, AI-powered text analytics, customer retention tools, and mobile access for on-the-go insights and action.

Products and services

  • Medallia Experience Cloud: SaaS-based platform combining human and machine learning to deliver organization-wide insights by capturing and analyzing structured and unstructured experience data across human, digital, and IoT signals
  • AI-Powered Text Analytics: NLP-based component that uses AI and natural language understanding to analyze unstructured data across multiple channels and languages, extracting insights to inform experience improvements
  • Customer Experience Management: Journey-centric system that controls interactions with customers across their journey to improve loyalty and reduce churn

Key contacts

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Financial details

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1.2 - Competitors and similar companies to Medallia

OmniCall Logo

OmniCall

HQ: United States Website
  • Description: Provider of nationally recognized live telephone answering and virtual receptionist services, delivering 24/7 call answering and customer service as an extension of businesses. Offerings include call forwarding, call connecting, text and email messaging, recorded calls accessible via web dashboard or toll-free line, and a web portal to manage messages, accounts, and on-call schedules.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full OmniCall company profile →
Miuros Logo

Miuros

HQ: France Website
  • Description: Provider of a Customer Service Performance Management platform that streamlines customer service operations to improve customer experience. With a holistic approach and interfaces with industry standards, Miuros brings data to life to make every layer of a customer service organization, from support reps to management teams, smarter and faster.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Miuros company profile →
Virtual Observer Logo

Virtual Observer

HQ: United States Website
  • Description: Provider of cloud-based Workforce Optimization (WFO), also known as Workforce Engagement Management (WEM), solutions for contact centers.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Virtual Observer company profile →
Bloomfire Logo

Bloomfire

HQ: United States Website
  • Description: Provider of a knowledge engagement platform that centralizes and democratizes organizational knowledge, enabling employees to quickly find information. Offers AI-powered enterprise search and discovery, authoring tools, digital knowledge worker, content and document management, and moderation tools.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Bloomfire company profile →
Realtime DI Logo

Realtime DI

HQ: United States Website
  • Description: Provider of software, operating as a software company.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Realtime DI company profile →
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2.M&A buyers

2.1 Potential strategic acquirers in the sector

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2.2 - Strategic buyer groups for Medallia

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Buyer group 1: ████████ ████████

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Buyer group 2: ████████ ████████

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Buyer group 3: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
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3. Investors and private equity firms

3.1 - Buyout funds investing in similar companies to Medallia

2.2 - Growth funds investing in similar companies to Medallia

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4 - Top valuation comps for Medallia

4.2 - Public trading comparable groups for Medallia

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4.3 - M&A Transactions similar to Medallia

Selected M&A transactions

Date Target Description Buyer(s) Relevance EV EV/Revenue EV/EBITDA
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Frequently Asked Questions

About Medallia

What does Medallia do?

Medallia is a provider of an AI-powered SaaS platform for customer and employee experience management that captures and analyzes structured and unstructured data across human, digital, and IoT signal fields. Offerings include Medallia Experience Cloud, customer experience management, AI-powered text analytics, customer retention tools, and mobile access for on-the-go insights and action.

Who are Medallia's competitors?

Medallia's competitors and similar companies include OmniCall, Miuros, Virtual Observer, Bloomfire, and Realtime DI.

Where is Medallia headquartered?

Medallia is headquartered in United States.

How many employees does Medallia have?

Medallia has 1,000 employees 🔒.

When was Medallia founded?

Medallia was founded in 2010 🔒.

What sector and industry vertical is Medallia in?

Medallia is in the Enterprise Software 🔒 sector and industry

M&A Buyers & Acquirers for Medallia

Who are the top strategic acquirers in Medallia's sector and industry

Top strategic M&A buyers and acquirers in Medallia's sector include ████████, ██████████, ██████, ████████, and ██████████ 🔒.

Which M&A buyer groups are most relevant for Medallia?

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Financial Investors investing in Medallia's sector and industry vertical

Which are the top PE firms investing in Medallia's sector and industry vertical?

Top PE firms investing in Medallia's sector and industry vertical include ████████, ██████████, ████████, and ██████████ 🔒.

Who are the top buyout funds acquiring in Medallia's sector and industry vertical?

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Who are the top growth equity funds investing in companies in Medallia's sector and industry vertical?

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Valuation benchmarks of companies in Medallia's sector and industry

Which are the key public companies that are relevant trading comps benchmarks for Medallia?

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Which are the key trading comparable groups for Medallia for public valuation benchmarks?

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What are recent M&A transactions in Medallia's sector and industry vertical?

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What are recent capital raises and funding rounds in Medallia's' sector and industry vertical?

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