Company profile: CDC Software
1.1 - Company Overview
Company description
- Provider of SaaS integration for contact centers, with an iPaaS platform that integrates telephony, CRM, and other systems to deliver real-time, events-based links and complete customer data to agents. Offerings include telephony-CRM integration (screen pop, call recording integration, click-to-call), custom connectors, tailored configuration, softphone development, and general system integration.
Products and services
- Telephony-CRM Integration: Links telephony systems with CRM platforms to trigger screen pops, click-to-call, and call recording integration, delivering full customer details (name, location, history) pre-answer
- Events-driven
- CDC iPaaS Platform: SaaS-based platform orchestrating real-time, events-based links among telephony, CRM, and contact center systems, surfacing customer name, location, and history pre-hello to increase agent productivity
- Highly configurable
- Custom Connectors: Engineers bespoke connectors for the CDC platform to integrate telephony, CRM, and other contact center systems so disparate applications work seamlessly with CDC Software
- Custom-engineered
Key contacts
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Financial details
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1.2 - Competitors and similar companies to CDC Software
InteliWISE
HQ: Poland
Website
- Description: Provider of an enterprise-grade conversational AI platform with fully programmable NLU Chatbot and Voicebot, used by 200+ global brands across banking, insurance, e-commerce and the public sector. Offers omni-channel end-user interfaces (web, mobile, social), Live Chat, an NLP engine combining rule-based and machine learning, and an administration panel to automate customer service, lead generation, and call handling.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Bavard
HQ: United States
Website
- Description: Provider of a conversational AI platform for building and deploying chatbots and intelligent virtual assistants using NLP and machine learning to better engage with customers across industries.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Whistle
HQ: United States
Website
- Description: Provider of guest messaging software enabling customers to communicate with businesses via popular mobile messaging apps and SMS, initially focused on hotels. Supports pre-emptive management of negative comments on review sites and social media and offers additional channels for customer engagement.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Textel
HQ: United States
Website
- Description: Provider of a cloud-based business texting platform for contact centers and businesses, enabling inbound and outbound SMS and MMS over existing business phone numbers to improve customer experience, increase engagement, and enhance contact center performance and efficiency.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Teckst
HQ: United States
Website
- Description: Provider of a B2B SaaS platform enabling real-time, human-to-human text and mobile messaging between brands and their customers. Integrates with CRM systems, including Zendesk, allowing support agents and sales reps to respond to SMS and chat messages within their existing workflows.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Teckst company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for CDC Software
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to CDC Software
2.2 - Growth funds investing in similar companies to CDC Software
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4 - Top valuation comps for CDC Software
4.2 - Public trading comparable groups for CDC Software
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