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Company profile: Support.com

1.1 - Company Overview

Support.com Logo

Support.com

Headquarter: United States
Founded: 20XX🔒
Employees: 100-500🔒

Company description

  • Provider of cloud-based software and services for technology support, including Support.com Cloud that guides customer support like a GPS. Offers Agent Support with Guided Paths for step-by-step issue resolution, full-feature remote access, and TechSolutions 24/7 remote tech support via phone, chat, virtual house calls, and guides, plus SeeSupport video assistance and Remote Control troubleshooting.

Products and services

  • Guided Paths®: DIY, free step-by-step guides architect precise troubleshooting sequences for common tech issues, with the option to connect to a Tech Pro when additional assistance is needed
  • Remote Control: Full-feature remote access lets Tech Pros remotely control customer devices to troubleshoot and resolve issues directly by performing actions on the device during the support session
  • TechSolutions: Cloud-based, 24/7 remote tech support covering any device and issue, delivering assistance via phone, chat, virtual house calls, and step-by-step guides across multiple support methods

Key contacts

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Financial details

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1.2 - Competitors and similar companies to Support.com

Realtime DI Logo

Realtime DI

HQ: United States Website
  • Description: Provider of software, operating as a software company.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Realtime DI company profile →
Nirror Logo

Nirror

HQ: France Website
  • Description: Provider of website visit recording and user session monitoring tools, enabling live and replay viewing of users’ screens and every action, with integrated chat to help clients. Helps analyze issues on websites, optimize pages, and improve conversion rates.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Nirror company profile →
Inova Solutions Logo

Inova Solutions

HQ: United States Website
  • Description: Provider of real-time visual communication solutions, helping organizations communicate faster and more effectively to positively impact operations, with an offering encompassing award-winning communication software, display hardware, services and support.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Inova Solutions company profile →
Syntheia Logo

Syntheia

HQ: Canada Website
  • Description: Provider of artificial intelligence SaaS focused on conversational AI and NLP; Canadian-based.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Syntheia company profile →
Intelecom Logo

Intelecom

HQ: Norway Website
  • Description: Provider of voice and data communication solutions to enterprises; privately held.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Intelecom company profile →
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2.M&A buyers

2.1 Potential strategic acquirers in the sector

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2.2 - Strategic buyer groups for Support.com

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Buyer group 1: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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Buyer group 2: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms

3.1 - Buyout funds investing in similar companies to Support.com

2.2 - Growth funds investing in similar companies to Support.com

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4 - Top valuation comps for Support.com

4.2 - Public trading comparable groups for Support.com

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4.3 - M&A Transactions similar to Support.com

Selected M&A transactions

Date Target Description Buyer(s) Relevance EV EV/Revenue EV/EBITDA
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Frequently Asked Questions

About Support.com

What does Support.com do?

Support.com is a provider of cloud-based software and services for technology support, including Support.com Cloud that guides customer support like a GPS. Offers Agent Support with Guided Paths for step-by-step issue resolution, full-feature remote access, and TechSolutions 24/7 remote tech support via phone, chat, virtual house calls, and guides, plus SeeSupport video assistance and Remote Control troubleshooting.

Who are Support.com's competitors?

Support.com's competitors and similar companies include Realtime DI, Nirror, Inova Solutions, Syntheia, and Intelecom.

Where is Support.com headquartered?

Support.com is headquartered in United States.

How many employees does Support.com have?

Support.com has 1,000 employees 🔒.

When was Support.com founded?

Support.com was founded in 2010 🔒.

What sector and industry vertical is Support.com in?

Support.com is in the Enterprise Software 🔒 sector and industry

M&A Buyers & Acquirers for Support.com

Who are the top strategic acquirers in Support.com's sector and industry

Top strategic M&A buyers and acquirers in Support.com's sector include ████████, ██████████, ██████, ████████, and ██████████ 🔒.

Which M&A buyer groups are most relevant for Support.com?

Top strategic M&A buyers groups and sectors for Support.com include █████████████████ , ████████████████, █████████████, ████████████, and ████████████████ 🔒.

Financial Investors investing in Support.com's sector and industry vertical

Which are the top PE firms investing in Support.com's sector and industry vertical?

Top PE firms investing in Support.com's sector and industry vertical include ████████, ██████████, ████████, and ██████████ 🔒.

Who are the top buyout funds acquiring in Support.com's sector and industry vertical?

Active PE funds and buyout funds acquiring companies in Support.com's sector and industry vertical include █████████, ██████████, ████████████, and ████████████ 🔒.

Who are the top growth equity funds investing in companies in Support.com's sector and industry vertical?

Growth funds and venture capital funds investing in companies similar to Support.com include █████████, ██████████, ████████████, and ████████████ 🔒.

Valuation benchmarks of companies in Support.com's sector and industry

Which are the key public companies that are relevant trading comps benchmarks for Support.com?

The key public trading comparables and valuation benchmarks for Support.com include █████████, ██████████, ████████████, and ████████████ 🔒.

Which are the key trading comparable groups for Support.com for public valuation benchmarks?

Our platform tracks detailed public trading comparable groups and valuation benchmarks for Support.com with complete valuation multiples, growth metrics, and profitability data. Access the full database to benchmark your company against relevant public comparables.

What are recent M&A transactions in Support.com's sector and industry vertical?

Our platform tracks relevant M&A transactions comparables and valuation benchmarks for Support.com with complete deal terms, valuation multiples, and strategic rationale. Access the full database to benchmark pricing and identify active acquirers.

What are recent capital raises and funding rounds in Support.com's' sector and industry vertical?

Access recent funding rounds and capital raises in Support.com's sector and industry vertical including growth equity, venture capital, and buyout investments. Our database includes round size, lead investors and valuations.

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