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Company profile: Augment

1.1 - Company Overview

Augment Logo

Augment

Headquarter: United States
Founded: 20XX🔒
Employees: 100-500🔒

Company description

  • Provider of customer experience management software powered by a patented semantic neural network. Offerings include Insight Discovery, which analyzes customer conversations to surface patterns and improvement areas across marketing and product features, and a Semantic Deep Learning Engine that tags support interactions with insights and KPIs (AHT, CSAT, NPS) to reveal trends and guide agent improvement.

Products and services

  • Customer Experience Management Platform: A patented platform powered by a semantic neural network that ensures clients deliver a fantastic customer experience every time, defining the customer experience management software category
  • Semantic Deep Learning Engine: A deep-learning-based engine that processes all customer support conversations, tagging key insights and CX KPIs (AHT, CSAT, NPS) to uncover trends and agent improvement opportunities
  • Insight Discovery: A pattern-recognition system that identifies unique customer-conversation patterns, spotlighting strengths and needed improvements across marketing communications, product features, and more

Key contacts

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Financial details

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1.2 - Competitors and similar companies to Augment

Woopra Logo

Woopra

HQ: United States Website
  • Description: Provider of a customer journey analytics platform that unifies, visualizes, and enables action on data across every touchpoint. Offers real-time people profiles, individual-level lifecycle insights, automations to trigger emails, Slack messages, and Salesforce updates based on behavior, and one-click integrations to unify data and enable teams to act on insights to analyze, engage, and retain customers.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Woopra company profile →
Avolanta Logo

Avolanta

HQ: United States Website
  • Description: Provider of a SaaS sales and service enablement platform for insurers; acquired by Socotra.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Avolanta company profile →
Onramp Logo

Onramp

HQ: United States Website
  • Description: Provider of customer onboarding software for B2B companies, with guided workflows and automation to streamline post-sales processes, accelerate time-to-value and revenue growth, and help new customers navigate complex onboarding to improve experience and satisfaction.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Onramp company profile →
tPoint Solutions Logo

tPoint Solutions

HQ: United Kingdom Website
  • Description: Provider of technology that re-invents how organisations connect with their customers.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full tPoint Solutions company profile →
Xtremepush Logo

Xtremepush

HQ: Ireland Website
  • Description: Provider of a customer engagement, personalization, and data platform offering mobile-first multichannel experiences, with a real-time Customer Data Platform, omnichannel campaign orchestration, email and SMS marketing, gamification, and InfinityAI predictive analytics to forecast player behavior, value, and preferences for personalized marketing and retention.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Xtremepush company profile →
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2.M&A buyers

2.1 Potential strategic acquirers in the sector

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2.2 - Strategic buyer groups for Augment

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Buyer group 1: ████████ ████████

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Buyer group 2: ████████ ████████

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Buyer group 3: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
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3. Investors and private equity firms

3.1 - Buyout funds investing in similar companies to Augment

2.2 - Growth funds investing in similar companies to Augment

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4 - Top valuation comps for Augment

4.2 - Public trading comparable groups for Augment

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4.3 - M&A Transactions similar to Augment

Selected M&A transactions

Date Target Description Buyer(s) Relevance EV EV/Revenue EV/EBITDA
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Frequently Asked Questions

About Augment

What does Augment do?

Augment is a provider of customer experience management software powered by a patented semantic neural network. Offerings include Insight Discovery, which analyzes customer conversations to surface patterns and improvement areas across marketing and product features, and a Semantic Deep Learning Engine that tags support interactions with insights and KPIs (AHT, CSAT, NPS) to reveal trends and guide agent improvement.

Who are Augment's competitors?

Augment's competitors and similar companies include Woopra, Avolanta, Onramp, tPoint Solutions, and Xtremepush.

Where is Augment headquartered?

Augment is headquartered in United States.

How many employees does Augment have?

Augment has 1,000 employees 🔒.

When was Augment founded?

Augment was founded in 2010 🔒.

What sector and industry vertical is Augment in?

Augment is in the Enterprise Software 🔒 sector and industry

M&A Buyers & Acquirers for Augment

Who are the top strategic acquirers in Augment's sector and industry

Top strategic M&A buyers and acquirers in Augment's sector include ████████, ██████████, ██████, ████████, and ██████████ 🔒.

Which M&A buyer groups are most relevant for Augment?

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Financial Investors investing in Augment's sector and industry vertical

Which are the top PE firms investing in Augment's sector and industry vertical?

Top PE firms investing in Augment's sector and industry vertical include ████████, ██████████, ████████, and ██████████ 🔒.

Who are the top buyout funds acquiring in Augment's sector and industry vertical?

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Who are the top growth equity funds investing in companies in Augment's sector and industry vertical?

Growth funds and venture capital funds investing in companies similar to Augment include █████████, ██████████, ████████████, and ████████████ 🔒.

Valuation benchmarks of companies in Augment's sector and industry

Which are the key public companies that are relevant trading comps benchmarks for Augment?

The key public trading comparables and valuation benchmarks for Augment include █████████, ██████████, ████████████, and ████████████ 🔒.

Which are the key trading comparable groups for Augment for public valuation benchmarks?

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What are recent M&A transactions in Augment's sector and industry vertical?

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What are recent capital raises and funding rounds in Augment's' sector and industry vertical?

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