Company profile: ServiceCentral
1.1 - Company Overview
Company description
- Provider of after-sales service management software that helps thousands of businesses track product service needs and manage the post-sale lifecycle across manufacturing, insurance, depots, and service centers, including ServiceManager, ServiceNetwork, RepairQ, warranty claims management, service portals, and depot repair and returns management.
Products and services
- RepairQ: An end-to-end, web-based point-of-sale and management software for repair shops, architected for check-ins, repair ticket management, sales, and customer history tracking
- ServiceManager: An automation-driven process management software combining logic, workflows, and integrated customer, product, and inventory management to optimize and scale after-sales service operations
- ServiceNetwork: A workflow-managed platform connecting independent service providers with authorizers to deliver consumer product services, managing provider workflows and ensuring service quality
Key contacts
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Financial details
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1.2 - Competitors and similar companies to ServiceCentral
Infosite Technologies
HQ: Canada
Website
- Description: Provider of transportation industry software, including Dispatch-Mate, a transportation management software for planning, execution and management for logistics and transport; DM Maintenance, fleet maintenance software tracking equipment costs, managing inventories and preventive maintenance for various equipment types; and DM Warehouse, third-party warehousing management software for small and medium businesses for merchandise tracking, repacking and inventory management.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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GoSpotCheck
HQ: United States
Website
- Description: Provider of enterprise web and mobile software that helps field teams gather real-time retail intelligence and visualize it on a web dashboard. Offerings include mobile field execution (task management, image recognition, photo reporting, communications, advanced reporting), image recognition AI for products and prices, PhotoWorks, Bluetooth thermometer IoT integration, and Salesforce integration.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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FLS
HQ: Germany
Website
- Description: Provider of software for real-time scheduling, route optimization, and field service process management for field service and logistics operations. Its core product, FLS VISITOUR, uses the proprietary PowerOpt algorithm to dynamically plan and adjust appointments based on real-time data to enhance resource utilization and reduce operational costs.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Askia
HQ: France
Website
- Description: Provider of market research software spanning survey design, multi-mode data collection and project management/monitoring (web, CATI, mobile, face-to-face), panel and community management with gamification, and data analysis/reporting. Offers call center tools with remote agent management and dialing modes, sample and quota control, multilingual support, invitations, and visualization.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Fleet Complete
HQ: Canada
Website
- Description: Provider of fleet, asset, and mobile workforce management solutions and IoT offerings for connected commercial vehicles, delivering a connected mobility platform with meaningful partnerships and third-party integrations.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Fleet Complete company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for ServiceCentral
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to ServiceCentral
2.2 - Growth funds investing in similar companies to ServiceCentral
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4 - Top valuation comps for ServiceCentral
4.2 - Public trading comparable groups for ServiceCentral
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