Company profile: SilverCloud
1.1 - Company Overview
Company description
- Provider of customer experience and knowledge management software for financial institutions, including an AI-powered customer engagement platform that automates service across web, mobile, chat, and social media; appointment scheduling; an AI virtual assistant with 24/7 support and escalation; employee knowledge management; and queue management with real-time updates.
Products and services
- Virtual Assistant: AI-driven, 24/7 support assistant for financial institutions that handles routine inquiries and seamlessly transitions complex issues to live agents when needed
- Engageware Customer Engagement Platform: AI-powered customer engagement system that automates customer service and enhances interactions across web, mobile, chat, and social media channels for financial institutions
- Appointment Scheduling: Multi-channel appointment booking product enabling customers to schedule across multiple channels, ensuring they connect with the right resources at their convenience for financial institutions
Key contacts
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Financial details
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1.2 - Competitors and similar companies to SilverCloud
Bluevine
HQ: United States
Website
- Description: Provider of banking solutions for small businesses, including Business Checking with high-yield interest, no monthly fees, and FDIC insurance up to $3 million; a Business Line of Credit up to $250,000; a Business Credit Card with unlimited 1.5% cash back and no annual fee; accounts payable automation integrated with QuickBooks Online; and international payments with transparent pricing and fast processing.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Greenwood
HQ: United States
Website
- Description: Provider of a mobile banking platform as a financial technology firm.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Synapse
HQ: United States
Website
- Description: Provider of a banking platform delivering payment, deposit, lending, and investment products as APIs to FinTech companies, enabling them to build and launch financial innovations and offer financial products to their customers at a fraction of the cost of traditional banks.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Bud
HQ: United Kingdom
Website
- Description: Provider of financial data enrichment to deliver actionable insights and readable inputs for LLMs in the financial services industry.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Lexop
HQ: Canada
Website
- Description: Provider of digital payment and collections software enabling businesses to manage late bills by automating payment reminders, triggering behavior-based workflows, and delivering empathetic, personalized communications. Includes an integrated self-service payment portal and real-time analytics to improve recovery, streamline processes, improve cash flow, and enhance customer satisfaction.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Lexop company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for SilverCloud
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to SilverCloud
2.2 - Growth funds investing in similar companies to SilverCloud
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4 - Top valuation comps for SilverCloud
4.2 - Public trading comparable groups for SilverCloud
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