Company profile: Aucera
1.1 - Company Overview
Company description
- Provider of contact center outsourcing and omnichannel customer experience solutions across phone, email, chat, and social media. Uses AI and robotic process automation for data entry, ticket management, chatbots, and virtual assistants. Offers data analytics and consulting with predictive analytics and real-time monitoring, an Innovation Lab for tailored AI/ML solutions, and ThinSourcing for flexible, scalable brand-integrated CX.
Products and services
- Contact Center Outsourcing (enterprise-grade): Aucera delivers customer experience management across phone, email, chat, and social media, aligning human connection with technology to create adaptive, results-driven interactions that build loyalty
- Omnichannel CX (modular): Aucera integrates phone, email, chat, and social media into unified engagement, delivering seamless customer interactions that fit into busy lives and align with evolving expectations
- AI & Robotic Process Automation (AI-driven): Aucera streamlines customer interactions by automating data entry, ticket management, and deploying chatbots and virtual assistants within contact center workflows
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Aucera
Newgistics
HQ: United States
Website
- Description: Provider of e-commerce services for retailers and brands, combining industry-leading processes and technology, personalized service, and the convenience of the USPS to offer comprehensive delivery and returns services for residential shippers, resulting in improved service, end-to-end visibility, reduced costs, and happier customers.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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SoStocked
HQ: United States
Website
- Description: Provider of inventory management software that automates processes to free up time and tracks everything in one place.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Jimdo
HQ: Germany
Website
- Description: Provider of website creation tools enabling users to build sites on computers, smartphones, or tablets via a simple interface. Offers business websites with custom domains, SEO tools, and automated business listings; an online store with no fees on sales; portfolio websites; an AI tool to speed website creation; a booking tool; and custom domain registration and management.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Branding Brand
HQ: United States
Website
- Description: Provider of native commerce apps (iOS, Android, React), progressive web apps, digital signage, APIs, co-dev teams, and 3rd-party integrations to help retailers create omnichannel experiences online, in stores, and everywhere in between.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Branding Brand company profile →
0x Shop
HQ: United States
Website
- Description: Provider of a web3 e-commerce creator platform offering generative physical products, tools to launch and manage e-commerce storefronts, NFT redemption for physical or digital goods, and token-based product gating.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full 0x Shop company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Aucera
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Aucera
2.2 - Growth funds investing in similar companies to Aucera
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4 - Top valuation comps for Aucera
4.2 - Public trading comparable groups for Aucera
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