Company profile: Linc
1.1 - Company Overview
Company description
- Provider of a commerce-specialized customer care automation platform for enterprise retail brands, delivering real-time automated services and experiences via SMS, live chat, chat apps, and voice assistants. Capabilities include AI chat that resolves over 85% of inquiries, GPT-powered conversational AI, an end-to-end resolution engine, an automation builder, and AI-driven product guidance.
Products and services
- AI Chat & Customer Service Automation: AI-driven chat service that resolves over 85% of support inquiries while delivering consistent brand experiences across chat channels for real-time customer care
- End-to-End Resolution Engine: Full-stack engine that automates back-end and front-end processes to resolve customer order issues and improve operational efficiency across commerce customer care
- Linc CX Automation Platform: Enterprise-grade system for enterprise retail brands that automates customer care, enhances chat conversations, and improves buying experiences across SMS, live chat, chat apps, and voice assistants
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Linc
Profitero
HQ: Ireland
Website
- Description: Provider of eCommerce performance analytics for leading brands, measuring digital shelf performance across 8,000+ retailer sites and mobile apps in 50 countries, with solutions for sales & share tracking, digital shelf analytics, retail media optimization, free Amazon content audits to recover revenue, and advisory services for organizational design, retail media strategy, and operational model development.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Sooqr
HQ: The Netherlands
Website
- Description: Provider of search-as-a-service for online businesses worldwide, offering an instant, relevant onsite search engine for both content and product that is platform-independent and plug-and-play, integrating with any website.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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ShippingTree
HQ: United States
Website
- Description: Provider of cloud-based logistics and e-commerce fulfillment for consumer product companies, including eCommerce order storage, packing, and shipping; returns processing; B2B fulfillment compliant with major retailers; kitting and assembly; sustainable packaging and carbon-neutral shipping; and integrations with ERPs, return services, subscription platforms, shopping carts, and marketplaces.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Heyday
HQ: United States
Website
- Description: Provider of a digital marketplace space and next-generation platform built for sellers to accelerate consumer product and e-commerce brands.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Partpic
HQ: United States
Website
- Description: Provider of visual recognition technology for replacement maintenance, repair, and operations (MRO) parts, enabling users to snap a picture with a smart device and be matched to the correct part with associated specifications, reducing time and cost in parts search.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Partpic company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Linc
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Linc
2.2 - Growth funds investing in similar companies to Linc
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4 - Top valuation comps for Linc
4.2 - Public trading comparable groups for Linc
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