Company profile: The Listening Company
1.1 - Company Overview
Company description
- Provider of award-winning customer communications outsourcing services.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to The Listening Company
Bill Gosling
HQ: Canada
Website
- Description: Provider of outsourcing and consulting services including customer care, contact center technology, accounts receivable management, and business process outsourcing for financial institutions, government, telecommunications, utilities, retail, and health care. Offerings include agent inbound voice, chat, email, SMS, back-office administration supporting care/experience, and dispute resolution.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Avedo
HQ: Germany
Website
- Description: Provider of dialog marketing and multi-channel call center services, including phone, email, social media, web, and video chat; plus telesales, telemarketing, and customer support for private and business customers. Part of the STRÖER Dialog Group, headquartered in Leipzig, with seven call centers in Essen, Gelsenkirchen, Cologne, Leipzig, Rostock, and Munich, and offering employee training and development.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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GSS
HQ: Spain
Website
- Description: Provider of outsourcing services and integrated solutions across all stages of the customer lifecycle, plus consulting and marketing operation of third-party products, delivering customer services for large private corporations and public institutions through all contact channels.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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iRunway
HQ: United States
Website
- Description: Provider of technology consulting and litigation support services focused on intellectual property, specifically patents.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Client Services
HQ: United States
Website
- Description: Provider of accounts receivable management and customer management outsourcing, offering pre- and post-charge-off collections; customer care, retention, and revenue generation; healthcare support for benefit verification, insurance authorization, and medical billing; and services including multi-channel interaction management, satisfaction surveys, appointment setting, customer acquisition, cross-/upsell, retention, and market research.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Client Services company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for The Listening Company
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Buyer group 1: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to The Listening Company
2.2 - Growth funds investing in similar companies to The Listening Company
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4 - Top valuation comps for The Listening Company
4.2 - Public trading comparable groups for The Listening Company
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