Company profile: Vocalcom
1.1 - Company Overview
Company description
- Provider of cloud-based contact center and omni-channel customer experience technology, offering cloud call center software for voice, text, email, web chat, and social media; Hermes360 to create personalized customer journeys; Hermes Digital Journey (HDJ) for timely, relevant digital engagement; Hermes Universal CRM Connector (HUCC) for CRM integration and inbound/outbound call management; plus reporting, analytics, and customer service tools.
Products and services
- Cloud Call Center Software: An enterprise-grade, cloud-based platform that orchestrates customer interactions across voice, text, email, web chat, and social media, centralizing multi-channel engagement for contact centers
- Hermes Digital Journey (HDJ): An omni-channel digital engagement product that communicates with customers on their preferred channels at the right time with relevant information
- Hermes360: A modular system that creates personalized customer journeys across various communication channels, orchestrating cross-channel touchpoints for tailored experiences
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Vocalcom
Digitaleo
HQ: France
Website
- Description: Provider of relationship marketing solutions enabling retailers and brands to manage loyalty programs, featuring a local marketing platform for networks, brands, and independent businesses; user group management for regional news; a validation process for campaign approval; a centralized dashboard for performance monitoring; flexible billing (centralized, mixed, local); and SSO-based integration and customization.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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Merchandising.io
HQ: France
Website
- Description: Provider of an app that does the hard work and delivers insights needed for decision-making by CEOs, marketers, and product managers.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Mad Mimi
HQ: United States
Website
- Description: Provider of an email marketing service that enables users to create, send, and track email campaigns without using templates.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Vudumobile
HQ: Canada
Website
- Description: Provider of a user-friendly, bilingual text messaging application and turnkey solution for enterprises, enabling management of text message programs across all kinds of businesses.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Vudumobile company profile →
Instafluence
HQ: United States
Website
- Description: Provider of influencer marketing solutions that match marketers with social media influencers, enabling authentic, scalable customer engagement. Launched in 2013 by Nykelle Schlofman and Scott Paul; operated from Tempe, Arizona.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Instafluence company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Vocalcom
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Vocalcom
2.2 - Growth funds investing in similar companies to Vocalcom
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4 - Top valuation comps for Vocalcom
4.2 - Public trading comparable groups for Vocalcom
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