Company profile: Replyco
1.1 - Company Overview
Company description
- Provider of helpdesk software for e-commerce sellers, centralizing customer messages from multiple channels into one inbox with task automation, email templates and smart auto-responders; real-time chat via live chat, Facebook Messenger, Instagram and Telegram; team collaboration tools (internal notes, task assignments, SLA prioritization); performance dashboards and reports; and eBay integration for buyer messages, orders, case management and feedback alerts.
Products and services
- Email Automation: Automation-driven component featuring email templates and smart auto-responders, improving response rates while efficiently handling common customer inquiries within the helpdesk for eCommerce sellers
- Live Chat & Instant Messaging: Multi-platform messaging suite enabling real-time customer interaction through live chat, Facebook Messenger, Instagram, and Telegram integrations for immediate assistance and faster support responses
- Replyco Helpdesk: Multi-channel platform centralizing customer messages from various eCommerce channels into one inbox, enabling streamlined support workflows and task automation for managing marketplace communications efficiently
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Replyco
Tocata
HQ: United States
Website
- Description: Provider of a SaaS platform for retailers to create and manage touch-optimized shopping experiences for iPads and other touch devices, enabling customization and editing of storefronts at any time without IT involvement, delivered via native apps or HTML5.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Kissmetrics
HQ: United States
Website
- Description: Provider of behavioral analytics and segmentation across websites and products, plus email campaign automation, multi-channel attribution, A/B testing, funnel visualization, and customer data privacy. Connects experiment results to key business metrics and streamlines workflows in the Kissmetrics dashboard to uncover insights that improve engagement and revenue.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Kissmetrics company profile →
Symphony Commerce
HQ: United States
Website
- Description: Provider of a Commerce-as-a-Service, enterprise-class end-to-end platform that orchestrates multi-channel commerce across storefronts, orders, inventory, and fulfillment, freeing brands from infrastructure management.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Webs
HQ: United States
Website
- Description: Provider of a website creation service enabling users to build fully functioning sites using a WYSIWYG Sitebuilder, over 300 templates, and apps such as blogs, photo albums, video galleries, calendars, and discussion forums, allowing rich content and application integration.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Webs company profile →
OXID eSales
HQ: Germany
Website
- Description: Provider of e-commerce solutions including OXID eShop for B2B and B2C with customizability, scalability, and third-party integration; OXID Cloud to enhance digital sales channels with a focus on service and availability; OXID Marketplace to operate own marketplaces; and OXID Professional Services for implementing and customizing e-commerce solutions to specific business needs and processes.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full OXID eSales company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Replyco
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Replyco
2.2 - Growth funds investing in similar companies to Replyco
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4 - Top valuation comps for Replyco
4.2 - Public trading comparable groups for Replyco
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