Company profile: Usersnap
1.1 - Company Overview
Company description
- Provider of a feedback platform for software (SaaS), agencies, and e-commerce companies to collect and share actionable user feedback. Includes bug reporting (screen recordings, annotated screenshots, technical metadata) with integrations to GitHub, Azure DevOps and Jira; product feedback with targeted surveys, CRM/analytics integrations; AI replies, smart labeling and summaries; feedback buttons; omnichannel inline raters and forms.
Products and services
- Product Feedback Tool: Enterprise-grade platform that streamlines feedback with screen capture, annotation and targeted surveys, manages labels/status/priority, and integrates with CRM and analytics tools
- AI Features: AI-assisted capabilities that generate replies, auto-label feedback, summarize submissions, and flag high-urgency issues and frequently requested topics to accelerate triage and prioritization
- Bug Reporting Tool: Integration-ready system that collects screen recordings and annotated screenshots, auto-captures technical metadata, and syncs issues into GitHub, Azure DevOps, and Jira for faster debugging
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Usersnap
Centercode
HQ: United States
Website
- Description: Provider of a SaaS customer validation platform and services for Alpha, Beta, Delta, field, and UAT testing. Features include tester recruitment, test planning, automated engagement, feedback collection and analysis, reporting with scores and dashboards, and ML-driven project automation. Supports integrations with CRM and defect tracking, and offers consulting services, testers, and a process framework for customer testing programs.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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MarketDial
HQ: United States
Website
- Description: Provider of a cloud-based platform for brick-and-mortar retailers to design and analyze statistically rigorous in-store A/B tests to optimize promotions, pricing, labor, and product placement. Offers machine-learning-powered analytics, automated test design, tools for revenue and demographic impact analysis, data integration and processing, and ongoing data science support.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Gantto
HQ: United States
Website
- Description: Provider of a web-based scheduling platform enabling users to manage, share, and publish Gantt charts in real time.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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EnjoyHQ
HQ: United States
Website
- Description: Provider of a platform that centralizes customer feedback and user research for product, design, and research teams, enabling search, organization, sharing, and quantification of qualitative data. Offers Feedback Engine and AI-powered surveys, a research repository, EHQ Acceleration Program, data integration services, API access, and security features.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Pixate
HQ: United States
Website
- Description: Provider of a platform for mobile interaction design that lets designers create sophisticated, interactive native prototypes without code, enabling prototyping and refinement of app interactions and animations without relying on complicated animation frameworks, clunky simulation tools, or tedious native code.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Pixate company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Usersnap
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Usersnap
2.2 - Growth funds investing in similar companies to Usersnap
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4 - Top valuation comps for Usersnap
4.2 - Public trading comparable groups for Usersnap
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