Company profile: Zenloop
1.1 - Company Overview
Company description
- Provider of an integrated experience management (IXM) SaaS platform that collects customer feedback across channels along the customer journey, analyzes and clusters insights, supports NPS measurement, identifies satisfaction drivers and opportunities, and automates responses to engage advocates, retain satisfied customers, and win back churning customers, with tools to define KPIs, select channels, and design surveys.
Products and services
- Customer Experience Management Platform: Zenloop architects an integrated, SaaS-based IXM that automatically collects multi-channel journey feedback, analyzes and clusters it, deriving tailored actions to retain satisfied customers and win back churning customers
- Focus on Opportunities: This analytics-driven service scrutinizes feedback, identifies satisfaction drivers, clusters topics, and prioritizes improvement initiatives to target the most impactful experience enhancements across touchpoints
- Interact, Retain & Win Back: An automated service orchestrating tailored responses to feedback to win back dissatisfied customers and actively engage advocates throughout the customer journey
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Zenloop
ClearBrain
HQ: United States
Website
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- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Affinitive
HQ: United States
Website
- Description: Provider of enterprise social technology and marketing solutions enabling consumer-centric brand engagement, focused on community and social networking, research and consumer insights, viral and buzz, education, and loyalty.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
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Dotdigital
HQ: United Kingdom
Website
- Description: Provider of a customer engagement platform for digital marketers and developers, offering cross-channel marketing automation based on customer data and behavior, email marketing, global SMS, and real-time website personalization. Features include tools for lifecycle and transactional messaging, a drag-and-drop email builder, and integrations with ecommerce and CRM platforms to streamline and enhance marketing efforts.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
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Constant Contact
HQ: United States
Website
- Description: Provider of email marketing, social media marketing, event marketing, and online survey tools that help small businesses, nonprofit organizations, and member associations grow by building stronger customer relationships.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Constant Contact company profile →
Lucky Sort
HQ: United States
Website
- Description: Provider of a big data visualization and navigation engine, TopicWatch, for exploring emergent patterns in live text streams. Equips analysts to visualize news, comments, and social media and to explore and dissect the Big Picture.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Zenloop
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Zenloop
2.2 - Growth funds investing in similar companies to Zenloop
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4 - Top valuation comps for Zenloop
4.2 - Public trading comparable groups for Zenloop
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