Company profile: OTRS
1.1 - Company Overview
Company description
- Provider of open source help desk and IT service management software, including OTRS Help Desk and OTRS ITSM, available in 32 languages and used by 110,000+ corporate groups. Offers OTRS service management (ticketing, automation, reporting), STORM cyberattack response, ISMS (ISO/IEC 27001), CMDB, and ITSM tools (incident, change, asset), plus process design, implementation, application support, corporate security, and managed OTRS services.
Products and services
- ITSM Software: An open-source system supporting incident, change, and asset management to orchestrate IT service operations, with availability in 32 languages and ITIL affiliation highlighted in OTRS ITSM
- Help Desk Software: A multilingual platform that delivers integrated ticketing, automation, and reporting to improve customer support and internal processes across business units, available in 32 languages
- OTRS: A customizable service management product that supports various business units with ticket management, automation, and reporting, engineered for multilingual use and adopted by corporate groups worldwide
Key contacts
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Financial details
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1.2 - Competitors and similar companies to OTRS
StrongLoop
HQ: United States
Website
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- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Basho
HQ: United States
Website
- Description: Provider of distributed systems software including Riak KV, a highly available, scalable NoSQL key-value database; Riak TS, a time series NoSQL database for IoT; and Riak S2, distributed object storage compatible with Amazon S3 and OpenStack Swift for public, private, or hybrid clouds. Offers integrations with Spark, Redis, Solr, and Mesos, the Riak Explorer admin tool, and developer resources, support, and professional services.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Splice Machine
HQ: United States
Website
- Description: Provider of an open-source dual-engine RDBMS data platform for mixed operational and analytical workloads, offering offline and batch analysis and powering intelligent applications for operational workflows, powered by Apache Hadoop and Apache Spark.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Seapine Software
HQ: United States
Website
- Description: Provider of process-centric product development management solutions, including Helix ALM, a comprehensive application lifecycle management tool with modules for requirements (Helix RM), test case management (Helix TCM), and issue management (Helix IM). Offers traceability, integration with various tools, and support for manual and automated testing to help ensure consistent release of high-quality products.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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EllisLab
HQ: United States
Website
- Description: Provider of content management software via ExpressionEngine, a content delivery platform.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for OTRS
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to OTRS
2.2 - Growth funds investing in similar companies to OTRS
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4 - Top valuation comps for OTRS
4.2 - Public trading comparable groups for OTRS
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