Company profile: CX Moments
1.1 - Company Overview
Company description
- Provider of AI and machine-learning text analytics for customer surveys, CRM records, and webchat, offering contact center solutions including GenAI auto scoring to automate QA, AI-powered conversation analytics, agent coaching dashboards and plans, an integrated LMS for training, and BI services that consolidate QA data to provide instant, data-driven insights.
Products and services
- AI-Powered Conversation Analytics: Architects machine learning-driven text analytics across customer surveys, CRM records, and webchat to analyze interactions, detect trends, and deliver actionable insights for quality assurance improvements
- Business Intelligence (BI) Service: Engineers integrated consolidation of QA data for comprehensive analysis, unifying metrics to enable informed decision-making in contact centers
- Scorebuddy GenAI Auto Scoring: Constructs GenAI-based automation of contact center quality assurance tasks, reducing manual evaluations and increasing coverage while scaling objective scoring across interactions
Key contacts
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Financial details
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1.2 - Competitors and similar companies to CX Moments
Emarsys
HQ: Austria
Website
- Description: Provider of an AI-powered omnichannel customer engagement and marketing automation platform enabling personalized, one-to-one interactions across email, mobile, social, and web. Offerings include a personalization engine, customer lifecycle management, intelligence and analytics to predict and optimize campaign performance, and tools for cross-channel marketing at scale.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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SharpSpring
HQ: United States
Website
- Description: Provider of affordable, cloud-based SaaS marketing automation solutions with exceptional ease of use and a sophisticated feature set, enabling thousands of businesses worldwide to generate leads, improve conversions to sales, and drive higher returns on marketing investments.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Krita
HQ: United States
Website
- Description: Provider of a generative AI employer brand marketing platform that automates employer branding and talent marketing from research to running personalized campaigns at scale, with tools for personalized video and text content creation, employer brand research and real-time marketing insights, and an API for inclusive job posts and recruitment communications by detecting and correcting biased language.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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PinAlerts
HQ: United States
Website
- Description: Provider of free PinAlerts that can be set up in seconds, delivering email notifications whenever someone pins something from your website.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full PinAlerts company profile →
Encima
HQ: United States
Website
- Description: Provider of business analytics, big data, and digital services that enable clients to develop an end-to-end, longitudinal analytics approach to the customer journey, illuminating innovative solutions to improve the customer experience.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Encima company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for CX Moments
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to CX Moments
2.2 - Growth funds investing in similar companies to CX Moments
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4 - Top valuation comps for CX Moments
4.2 - Public trading comparable groups for CX Moments
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