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Company profile: CallMiner

1.1 - Company Overview

CallMiner Logo

CallMiner

Headquarter: United States
Founded: 20XX🔒
Employees: 100-500🔒

Company description

  • Provider of AI-powered conversation intelligence software and the Eureka platform to analyze customer interactions across voice, chat, email, and social media, uncovering actionable insights and supporting quality management, agent guidance, and fraud detection. Includes modules Analyze, Alert, Coach, Visualize, and Redact for transcription/scoring, real-time guidance, analytics visualization, and sensitive data removal.

Products and services

  • AI-powered Eureka Platform: An omnichannel system that analyzes voice, chat, email, and social media with automated performance scoring, emotion metrics, and topic discovery
  • Platform-integrated Analyze: A dashboard that transcribes, categorizes, and scores customer interactions, delivering insights into conversation meaning and intention for data-driven performance interpretation
  • Automation-driven Coach: Automates agent performance improvement processes, enabling monitoring and optimization of agent performance at scale to support Quality Management initiatives across customer interaction programs

Key contacts

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Financial details

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1.2 - Competitors and similar companies to CallMiner

Gong Logo

Gong

HQ: United States Website
  • Description: Provider of a revenue intelligence platform that uses AI to analyze sales conversations and customer interactions, capturing and processing data from various communication channels to deliver insights on sales performance and customer engagement. Serves technology, finance, and healthcare.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Gong company profile →
Sail Labs Technology Logo

Sail Labs Technology

HQ: Austria Website
  • Description: Provider of end-to-end systems and tools for actionable intelligence from open sources (TV, FM radio, Internet, social media, feeds, websites, YouTube), offering technologies including automatic speech recognition, speaker identification, named entity detection, and topic detection.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Sail Labs Technology company profile →
PullString Logo

PullString

HQ: United States Website
  • Description: Provider of entertainment and technology enabling computer conversation with characters in text and voice, combining art and science through design and technology; PullString (formerly ToyTalk) leads the field of computer conversation, with its primary product being the PullString Platform.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full PullString company profile →
ReTune DSP Logo

ReTune DSP

HQ: Denmark Website
  • Description: Provider of DSP software solutions for voice control and speech communications.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full ReTune DSP company profile →
AudioScribe Logo

AudioScribe

HQ: United States Website
  • Description: Provider of real-time speech recognition software for court reporters and medical transcription activities.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full AudioScribe company profile →
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2.M&A buyers

2.1 Potential strategic acquirers in the sector

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2.2 - Strategic buyer groups for CallMiner

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Buyer group 1: ████████ ████████

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Buyer group 2: ████████ ████████

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Buyer group 3: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
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3. Investors and private equity firms

3.1 - Buyout funds investing in similar companies to CallMiner

2.2 - Growth funds investing in similar companies to CallMiner

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4 - Top valuation comps for CallMiner

4.2 - Public trading comparable groups for CallMiner

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4.3 - M&A Transactions similar to CallMiner

Selected M&A transactions

Date Target Description Buyer(s) Relevance EV EV/Revenue EV/EBITDA
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Frequently Asked Questions

About CallMiner

What does CallMiner do?

CallMiner is a provider of AI-powered conversation intelligence software and the Eureka platform to analyze customer interactions across voice, chat, email, and social media, uncovering actionable insights and supporting quality management, agent guidance, and fraud detection. Includes modules Analyze, Alert, Coach, Visualize, and Redact for transcription/scoring, real-time guidance, analytics visualization, and sensitive data removal.

Who are CallMiner's competitors?

CallMiner's competitors and similar companies include Gong, Sail Labs Technology, PullString, ReTune DSP, and AudioScribe.

Where is CallMiner headquartered?

CallMiner is headquartered in United States.

How many employees does CallMiner have?

CallMiner has 1,000 employees 🔒.

When was CallMiner founded?

CallMiner was founded in 2010 🔒.

What sector and industry vertical is CallMiner in?

CallMiner is in the Enterprise Software 🔒 sector and industry

M&A Buyers & Acquirers for CallMiner

Who are the top strategic acquirers in CallMiner's sector and industry

Top strategic M&A buyers and acquirers in CallMiner's sector include ████████, ██████████, ██████, ████████, and ██████████ 🔒.

Which M&A buyer groups are most relevant for CallMiner?

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Financial Investors investing in CallMiner's sector and industry vertical

Which are the top PE firms investing in CallMiner's sector and industry vertical?

Top PE firms investing in CallMiner's sector and industry vertical include ████████, ██████████, ████████, and ██████████ 🔒.

Who are the top buyout funds acquiring in CallMiner's sector and industry vertical?

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Who are the top growth equity funds investing in companies in CallMiner's sector and industry vertical?

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Valuation benchmarks of companies in CallMiner's sector and industry

Which are the key public companies that are relevant trading comps benchmarks for CallMiner?

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Which are the key trading comparable groups for CallMiner for public valuation benchmarks?

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What are recent M&A transactions in CallMiner's sector and industry vertical?

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What are recent capital raises and funding rounds in CallMiner's' sector and industry vertical?

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