Company profile: NICE
1.1 - Company Overview
Company description
- Provider of intent-based, cloud-native solutions that capture and analyze customer interactions and transactions across channels, powered by advanced analytics of multimedia and transactional data. Offerings include NICE CXone (call routing, IVR, analytics), Enlighten AI, Workforce Engagement Management, Interaction Analytics, digital and self-service tools, and CX analytics.
Products and services
- Enlighten AI: An AI-driven system integrated into CXone that automates and delivers insights for interactions, improving customer and employee experiences through intent-based analysis of unstructured multimedia content and transactional data
- Interaction Analytics: An omnichannel analytics component that analyzes customer interactions across telephony, web, email, radio, and video with transactional data to identify trends and drive data-driven improvements in customer experience
- NICE CXone: A cloud-native platform that manages customer interactions across telephony, web, email, and other channels, with call routing, IVR, and analytics to enhance contact center operations
Key contacts
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Financial details
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1.2 - Competitors and similar companies to NICE
DataBank
HQ: United States
Website
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- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Rimilia
HQ: United Kingdom
Website
- Description: Provider of finance software enabling tight front- and back-office integration. Solutions include cash application (BlackLine Cash Application), collections management, eInvoicing & payments, AR intelligence, and credit & risk management. A global solution working with any currency, bank, ERP, country, and language to increase revenue per customer and improve cash flow control.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Network Automation
HQ: United States
Website
- Description: Provider of AutoMate, a business process automation platform that integrates disparate applications to help IT and business professionals automate at scale, and Intermapper, a network monitoring tool that maps and monitors IP-addressed devices to provide visibility and identify issues and security threats for SMBs, global enterprises, and channel partners.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Syntel
HQ: United States
Website
- Description: Provider of integrated information technology and knowledge process outsourcing services to global enterprises, leveraging automation, scaled agile, and cloud platforms to deliver efficient application development and management, testing, and infrastructure solutions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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EnableSoft
HQ: United States
Website
- Description: Provider of process automation solutions that enable organizations to amplify operational efficiency and lower human capital costs, helping save time, save money, and improve productivity. An early innovator in robotic process automation (RPA) since 1995, based in Orlando, Florida.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for NICE
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to NICE
2.2 - Growth funds investing in similar companies to NICE
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4 - Top valuation comps for NICE
4.2 - Public trading comparable groups for NICE
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