Company profile: Gupshup
1.1 - Company Overview
Company description
- Provider of a conversational messaging platform that helps businesses build AI-powered messaging, chatbots, and customer engagement, automating business conversations. Offerings include conversational marketing, commerce, and support; a no-code Bot Studio; and APIs for WhatsApp and Google's Business Messages to capture leads, sell, and resolve queries.
Products and services
- WhatsApp Messaging API: API-based engagement automates customer connections and care on WhatsApp, integrating with a platform handling over 4 billion messages monthly for high-volume campaigns
- Conversational Support: Multilingual automation resolves customer queries on demand in their preferred language, deflecting repetitive requests and automating approximately 80% of issues for faster, self-service assistance
- Conversational Commerce: Omnichannel selling engages consumers at the right time using digital catalogues and tailored recommendations, driving purchases through preferred channels with personalized assistance and catalog-driven discovery
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Gupshup
Giant Otter
HQ: United States
Website
- Description: Provider of conversation authoring technology that builds bots from the ground up using call recordings and live chat transcripts, enabling automated discussions directly from data in a structured, trustworthy, and repeatable manner.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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Motion AI
HQ: United States
Website
- Description: Provider of software for building, training and deploying chatbots and AI robots to handle tasks such as taking food orders, accepting payments, running customer service chats, and diagnosing patients.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Motion AI company profile →
Headliner Labs
HQ: United States
Website
- Description: Provider of best-in-class chatbots for brands, designed to intelligently and proactively engage customers through immersive, personalized experiences, combining the best front-end tools with robust, algorithmic backend engines.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Headliner Labs company profile →
Reply
HQ: United States
Website
- Description: Provider of customer service software that automates repetitive processes and delivers instant, personalized attention on customers' preferred communication channels to make serving customers at scale more efficient and save time. Acquired by Kustomer.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Reply company profile →
Botisimo
HQ: United States
Website
- Description: Provider of a cross-platform chatbot and viewer engagement tool suite for live streamers on Twitch, Mixer, YouTube, and Discord, enabling audience interaction through a loyalty point system and interactive features such as commands, polls, and giveaways.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Botisimo company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Gupshup
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Gupshup
2.2 - Growth funds investing in similar companies to Gupshup
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4 - Top valuation comps for Gupshup
4.2 - Public trading comparable groups for Gupshup
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