Company profile: LivePerson
1.1 - Company Overview
Company description
- Provider of conversational commerce and real-time intelligent customer engagement solutions, including the Conversational Cloud for digital messaging with integrated AI, Conversational Intelligence analytics, generative AI for automated responses and agent assistance, and omnichannel communication connecting voice and messaging to orchestrate humans and AI at scale.
Products and services
- Conversational Cloud: Real-time platform that engages customers through digital conversations by integrating diverse messaging channels with AI to orchestrate humans and AI and create convenient, deeply personal relationships
- Generative AI: AI-powered components that automate responses and provide agent assistance during customer interactions, engineered to enhance conversational commerce and strengthen brand communication
- Conversational Intelligence: Insight-focused tools that analyze customer interactions to deliver insights and improve engagement strategies, supplying brands with data to architect more personal, effective conversations
Key contacts
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Financial details
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1.2 - Competitors and similar companies to LivePerson
Supertab
HQ: United States
Website
- Description: Provider of a patented payments platform for digital goods and services, offering Active Payments with programmatic transaction properties for access management, subscription billing, and object ownership; aggregated micropayments and fractional payments; in-game monetization with real or fictional currency and offline support; prompt packages based on utilization; time passes; and computational pricing.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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SERPs
HQ: United States
Website
- Description: Provider of search engine optimization dashboard solutions for correlation tracking and analysis, enabling competitive SEOs to instantly assess website health and identify priorities based on the latest rankings, analytics, and link data.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Invoca
HQ: United States
Website
- Description: Provider of conversation intelligence AI for marketing, e-commerce, and contact center teams, unlocking actionable insights from customer conversations to drive efficient, profitable revenue growth through deep integrations with leading technology platforms. Offerings include conversation analytics, AI-powered call tracking, dynamic call routing, missed call alerts, quality assurance software, and call center coaching tools.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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ZeroStorefront
HQ: United States
Website
- Description: Provider of an all-in-one platform for restaurants that connects point-of-sale, delivery platforms, review sites, chat, phone, and other applications to drive orders and better customer experiences. Offers automated SMS marketing, mobile messaging, review monitoring, data integration with 200+ integrations, customer data capture, and marketing ROI measurement by actual profit.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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SoAmpli
HQ: United Kingdom
Website
- Description: Provider of an award-winning platform that combines human and artificial intelligence to surface relevant content for sales teams to share on social media, helping them connect with relevant prospects, expand their networks and influence, and convert cold leads into hot.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for LivePerson
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to LivePerson
2.2 - Growth funds investing in similar companies to LivePerson
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4 - Top valuation comps for LivePerson
4.2 - Public trading comparable groups for LivePerson
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