Company profile: Cresta
1.1 - Company Overview
Company description
- Provider of AI-powered contact center solutions that assist sales and service agents with customer service tasks and managing inquiries. Offerings include a generative AI platform integrating human and AI agents, a 24/7 voice virtual agent that handles complex workflows and learns from human interactions, real-time agent assist, conversation intelligence, and AI-native quality management to improve efficiency and customer experience.
Products and services
- Generative AI Platform for Contact Centers: A unified, AI-powered platform integrating human and AI agents to orchestrate contact center operations, driving cost savings, revenue increase, and superior customer experience
- Real-time Agent Assist: An AI-driven assistant that delivers live guidance and suggestions during customer interactions, elevating service quality and operational efficiency for agents
- Cresta Voice Virtual Agent: An AI-powered voice agent that delivers 24/7 support, executes complex workflows, and learns from human interactions to continuously improve customer experiences
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Cresta
Anvil App Works
HQ: United States
Website
- Description: Provider of customizable cloud-based technology.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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MyKaarma
HQ: United States
Website
- Description: Provider of cloud-based automotive customer interaction management and advanced CRM software for car dealerships, enabling quick, easy communication via voice, text, and email in a single thread, and enhancing the retail experience for service departments.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Experlogix
HQ: United States
Website
- Description: Provider of CPQ, document automation, and digital commerce solutions that simplify and accelerate quote and order processes, enable online buying and self-service across B2B, B2C, and D2C channels, and generate, send, and manage documents. Integrates with Microsoft Dynamics, NetSuite, Salesforce, SAP, and Sage, delivering scalable, flexible CPQ at a low total cost of ownership.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Infutor
HQ: United States
Website
- Description: Provider of consumer identity management solutions enabling brands to identify, verify, score and complete consumer profiles; enrich first-party and attribute data; deliver in-market shopping signals; provide real-time insights to improve conversion, compliance and customer experience; and offer data licensing and syndication for building products, identity graphs and advertising profiles.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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Immosolve
HQ: Germany
Website
- Description: Provider of manufacturer-independent CRM solutions for the housing industry, adding central CRM functionalities such as rental/distribution, marketing, and customer service, compatible with any home automation system.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Cresta
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Cresta
2.2 - Growth funds investing in similar companies to Cresta
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4 - Top valuation comps for Cresta
4.2 - Public trading comparable groups for Cresta
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