Company profile: eGain
1.1 - Company Overview
Company description
- Provider of cloud customer engagement hub software for banking, financial, government, and healthcare providers. Solutions improve customer experience, optimize service, and grow sales across web, social, phone, and messaging channels (Apple Business Chat, Google’s Business Messages). Offerings include AI-powered knowledge guidance, virtual assistants, digital engagement, analytics, and pre-integrations with Avaya.
Products and services
- EGain Knowledge Hub: AI-powered platform that delivers personalized guidance and trusted answers to agents during customer interactions, for banking, financial, government, and healthcare providers
- EGain Messaging: Cross-platform system enabling interaction with businesses through Apple Business Chat and Google’s Business Messages, supporting customer conversations across various messaging platforms
- EGain Virtual Assistant: AI-driven application that delivers conversational self-service across web, social, and phone channels, using AI to automate customer interactions
Key contacts
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Financial details
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1.2 - Competitors and similar companies to eGain
ShopMy
HQ: United States
Website
- Description: Provider of a creator-centric platform connecting brands and creators for partnerships and monetization, offering digital shops for shoppable recommendations, affiliate links with global commission rates and smart links, brand partnership tools (paid collaborations, direct communication, custom codes), and a web platform, mobile app, and browser extension.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Kissmetrics
HQ: United States
Website
- Description: Provider of behavioral analytics and segmentation across websites and products, plus email campaign automation, multi-channel attribution, A/B testing, funnel visualization, and customer data privacy. Connects experiment results to key business metrics and streamlines workflows in the Kissmetrics dashboard to uncover insights that improve engagement and revenue.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Decide
HQ: United States
Website
- Description: Provider of an online shopping portal that analyzes billions of web data points to generate price predictions, helping consumers save on purchases by finding the highest rated products and the best times to buy. Its price predictions have been 80 percent accurate.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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eBay Enterprise
HQ: United States
Website
- Description: Provider of commerce technologies, omnichannel operations, and marketing solutions enabling brands and retailers to deliver connected consumer experiences across all touchpoints of the purchase lifecycle.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full eBay Enterprise company profile →
Cortina
HQ: United States
Website
- Description: Provider of a marketplace platform enabling online retailers, brands, and marketplaces to expand beyond their core business into new categories and products without inventory risk. Helps brands sell other suppliers' products directly on their own site while maintaining existing customer experience.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Cortina company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for eGain
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to eGain
2.2 - Growth funds investing in similar companies to eGain
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4 - Top valuation comps for eGain
4.2 - Public trading comparable groups for eGain
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