Company profile: Balto
1.1 - Company Overview
Company description
- Provider of AI-powered contact center solutions that unite agents and supervisors with real-time guidance, coaching, QA, and call summarization to improve agent performance. Features include live on-call prompts and feedback, manager chat coaching and alerts, automated call scoring with 100% coverage, one-click notes, agent interface customization, and gamification.
Products and services
- Real-Time Guidance: AI-powered platform delivering live, on-call guidance with talking points, dynamic prompts, and instant feedback to prevent missed sales, compliance mistakes, and negative customer experiences
- Real-Time QA: Automated system that scores calls and performs quality assurance with 100% call coverage and instant feedback to agents for immediate performance and compliance improvements
- Real-Time Coaching: Live, manager-focused capability enabling listening in on calls, chat coaching, and real-time alerts to identify intervention opportunities and improve agent performance during conversations
Key contacts
🔒
🔒
Financial details
🔒
1.2 - Competitors and similar companies to Balto
Botmock
HQ: Canada
Website
- Description: Provider of a codeless rapid prototyping tool for conversational apps, enabling customers to prototype, test, and ideate customer experiences for platforms like Amazon Alexa, Google Assistant, Facebook Messenger, SMS and more using a WYSIWYG editing experience, and collaborate with teams and stakeholders.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Botmock company profile →
Correly
HQ: Canada
Website
- Description: Provider of interactive, cloud-based video conferencing software that puts the customer in the driver's seat.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Correly company profile →
Syngro
HQ: United Kingdom
Website
- Description: Provider of next-generation customer experience reporting software that empowers enterprises with customer insight to drive profitable action and manage operational performance, supporting clients that collect and act on insight across more than 80 countries.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Syngro company profile →
Apeiron
HQ: United States
Website
- Description: Provider of business voice, messaging, and connectivity solutions, including Enterprise SIP trunking for global PSTN access with SIP interface access and real-time call reporting; SMS/MMS messaging with REST API, user dashboard, inbound/outbound service and compliance features; wireless data for fixed/mobile via LTE, SD-WAN and IoT; and LTE backup internet access.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Apeiron company profile →
Banter
HQ: United States
Website
- Description: Provider of a conversational commerce platform designed to handle customer questions through messaging apps customers already use, including SMS, Facebook, and Twitter, enabling them to ask about anything.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Banter company profile →
🔒
2.M&A buyers
2.1 Potential strategic acquirers in the sector
🔒
🔒
🔒
🔒
View all strategic buyers with complete profiles
Start Free Trial →
2.2 - Strategic buyer groups for Balto
🔒
Buyer group 1: ████████ ████████
●● companies
Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
🔒
View all companies in this group
Request Free Trial Now →
🔒
Buyer group 2: ████████ ████████
●● companies
Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
🔒
View all companies in this group
Request Free Trial Now →
🔒
Buyer group 3: ████████ ████████
●● companies
Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
🔒
View all companies in this group
Request Free Trial Now →
🔓 Unlock all detailed buyer group breakdowns with complete company profiles
Start Free Trial →
3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Balto
2.2 - Growth funds investing in similar companies to Balto
🔒
View all growth equity funds with complete profiles
Start Free Trial →
4 - Top valuation comps for Balto
4.2 - Public trading comparable groups for Balto
🔓 Unlock all public trading comparable groups with complete valuation data
Start Free Trial →