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Company profile: Serviceaide

1.1 - Company Overview

Serviceaide Logo

Serviceaide

Headquarter: United States
Founded: 20XX🔒
Employees: 100-500🔒

Company description

  • Provider of AI and automation innovations for service and support management (ITSM and ESM), offering a comprehensive portfolio including ChangeGear for change and asset management with AI-driven decision-making, Luma AI virtual agent for self-service and recommendations, ISM SaaS service desk with ITIL processes, CMDB, configurable service desk, and asset management.

Products and services

  • Luma: An enterprise-grade AI virtual agent that enables self-service and delivers real-time recommendations and automation across the portfolio for ITSM and ESM productivity gains
  • Intelligent Service Management (ISM): A SaaS-based service desk product featuring over 9 ITIL processes and multi-tenant capabilities, architected for quick implementation of enterprise service and support workflows
  • ChangeGear: An AI-driven service management platform with change management and asset management components that automate decisions and orchestrate workflows for enterprise ITSM and ESM operations

Key contacts

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Financial details

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1.2 - Competitors and similar companies to Serviceaide

Silverstreet Logo

Silverstreet

HQ: Malaysia Website
  • Description: Provider of mobile messaging (SMS) solutions, delivering bulk SMS platforms and global MT termination across 800+ networks, focused on mission-critical traffic and high-volume (wholesale) clients.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Silverstreet company profile →
ServiceDock Logo

ServiceDock

HQ: Ireland Website
  • Description: Provider of a customer experience platform for multi-unit businesses, including retail and service chains and restaurant groups, enabling store-level customer service and feedback capture via consumer-preferred messaging apps, while delivering reports and insights to head office.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full ServiceDock company profile →
VoiceWorx Logo

VoiceWorx

HQ: United States Website
  • Description: Provider of artificial intelligence solutions.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full VoiceWorx company profile →
Bryght AI Logo

Bryght AI

HQ: United States Website
  • Description: Provider of an AI-powered conversational intelligence and scoring platform that helps drive customer retention, satisfaction, and conversion while protecting your brand by analyzing and scoring the effectiveness of millions of messages between chatbots or human agents and customers.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Bryght AI company profile →
Espressive Logo

Espressive

HQ: United States Website
  • Description: Provider of AI-based virtual support agent platforms for employees, automating resolution of questions, issues, and requests via end-to-end automation. Offerings include Espressive Barista with Live Generative Answers, Barista Experience Selector, Knowledge Synthesizer (RAG), Barista Smart Ticketing, and BaristaGPT for real-time information and workflow automation.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Espressive company profile →
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2.M&A buyers

2.1 Potential strategic acquirers in the sector

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2.2 - Strategic buyer groups for Serviceaide

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Buyer group 1: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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Buyer group 2: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms

3.1 - Buyout funds investing in similar companies to Serviceaide

2.2 - Growth funds investing in similar companies to Serviceaide

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4 - Top valuation comps for Serviceaide

4.2 - Public trading comparable groups for Serviceaide

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4.3 - M&A Transactions similar to Serviceaide

Selected M&A transactions

Date Target Description Buyer(s) Relevance EV EV/Revenue EV/EBITDA
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Frequently Asked Questions

About Serviceaide

What does Serviceaide do?

Serviceaide is a provider of AI and automation innovations for service and support management (ITSM and ESM), offering a comprehensive portfolio including ChangeGear for change and asset management with AI-driven decision-making, Luma AI virtual agent for self-service and recommendations, ISM SaaS service desk with ITIL processes, CMDB, configurable service desk, and asset management.

Who are Serviceaide's competitors?

Serviceaide's competitors and similar companies include Silverstreet, ServiceDock, VoiceWorx, Bryght AI, and Espressive.

Where is Serviceaide headquartered?

Serviceaide is headquartered in United States.

How many employees does Serviceaide have?

Serviceaide has 1,000 employees 🔒.

When was Serviceaide founded?

Serviceaide was founded in 2010 🔒.

What sector and industry vertical is Serviceaide in?

Serviceaide is in the Enterprise Software 🔒 sector and industry

M&A Buyers & Acquirers for Serviceaide

Who are the top strategic acquirers in Serviceaide's sector and industry

Top strategic M&A buyers and acquirers in Serviceaide's sector include ████████, ██████████, ██████, ████████, and ██████████ 🔒.

Which M&A buyer groups are most relevant for Serviceaide?

Top strategic M&A buyers groups and sectors for Serviceaide include █████████████████ , ████████████████, █████████████, ████████████, and ████████████████ 🔒.

Financial Investors investing in Serviceaide's sector and industry vertical

Which are the top PE firms investing in Serviceaide's sector and industry vertical?

Top PE firms investing in Serviceaide's sector and industry vertical include ████████, ██████████, ████████, and ██████████ 🔒.

Who are the top buyout funds acquiring in Serviceaide's sector and industry vertical?

Active PE funds and buyout funds acquiring companies in Serviceaide's sector and industry vertical include █████████, ██████████, ████████████, and ████████████ 🔒.

Who are the top growth equity funds investing in companies in Serviceaide's sector and industry vertical?

Growth funds and venture capital funds investing in companies similar to Serviceaide include █████████, ██████████, ████████████, and ████████████ 🔒.

Valuation benchmarks of companies in Serviceaide's sector and industry

Which are the key public companies that are relevant trading comps benchmarks for Serviceaide?

The key public trading comparables and valuation benchmarks for Serviceaide include █████████, ██████████, ████████████, and ████████████ 🔒.

Which are the key trading comparable groups for Serviceaide for public valuation benchmarks?

Our platform tracks detailed public trading comparable groups and valuation benchmarks for Serviceaide with complete valuation multiples, growth metrics, and profitability data. Access the full database to benchmark your company against relevant public comparables.

What are recent M&A transactions in Serviceaide's sector and industry vertical?

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What are recent capital raises and funding rounds in Serviceaide's' sector and industry vertical?

Access recent funding rounds and capital raises in Serviceaide's sector and industry vertical including growth equity, venture capital, and buyout investments. Our database includes round size, lead investors and valuations.

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