Company profile: Helport
1.1 - Company Overview
Company description
- Provider of an AI platform and BPO solutions to enhance customer communication, delivering generative AI, CRM integration, automated Q&A classification, adaptive learning, and AI-powered insights for contact centers to elevate agent performance and supervision. Offerings include real-time assistance software, AI-enabled agents for global BPO operations with reduced training time and monitoring, and customer relationship optimization with profiles, recommendations, and predictive cues.
Products and services
- Customer Relationship Optimization Platform: A real-time platform architects customer profiles, delivers automated recommendations, predictive conversation cues, and resolution suggestions to enhance customer interactions within contact centers
- Helport AI Platform: A CRM-integrated system engineers automated Q&A classification and adaptive learning to optimize customer communication for contact centers through seamless CRM integration
- AI-Enabled Agents: A global-scale service offers AI-enhanced agents for diverse BPO operations, delivering real-time monitoring and reduced training time to improve customer service worldwide
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Helport
Prins AI
HQ: United States
Website
- Description: Provider of an AI digital human training service platform that creates digital human identities for companies, brands, stars, celebrities, and individuals
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Cohere
HQ: Canada
Website
- Description: Provider of secure, private enterprise AI solutions focused on natural language processing and large language model deployments. Offers API access for summarization, search, classification, and content generation. Products include Cohere AI App for Slack for drafting, querying, and summarizing; Command R models for secure, accurate retrieval; Embed for RAG; Rerank for relevance; and a Fine-tuning Suite for model customization.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Centaur
HQ: United States
Website
- Description: Provider of a platform and services for expert annotation of medical, health, biological, and scientific data. Offers end-to-end API integration, labeler-level insights, and annotation across text (named entity recognition and insights from structured and unstructured clinical notes), images (skin, X-ray, ultrasound), videos (surgical), and pathology slides.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Cognition
HQ: United States
Website
- Description: Provider of end-to-end software agents that act as collaborative AI teammates, from an applied artificial intelligence lab focused on reasoning and code, supporting engineering teams in being more efficient and innovative.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Touchcast
HQ: United States
Website
- Description: Provider of a generative AI and mixed reality platform for immersive, interactive virtual and hybrid events, integrating content creation, management, and distribution. Products include Genything for generative media content (presentations, podcasts, virtual events), Ciscape for generative CMS and website personalization, and CogCache, a cognitive CDN optimizing AI model operations and Generative Web performance.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Helport
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Helport
2.2 - Growth funds investing in similar companies to Helport
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4 - Top valuation comps for Helport
4.2 - Public trading comparable groups for Helport
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