Company profile: Easiware
1.1 - Company Overview
Company description
- Provider of multi-channel customer service software that centralizes and manages interactions across email, chat, social, and phone, builds 360° customer profiles, automates request prioritization and assignment, offers real-time reporting and analytics, and integrates data from various business tools.
Products and services
- Customer Service Software: A multi-channel platform that centralizes and manages customer interactions across email, chat, social, and phone, producing a unified view of data to accelerate request handling
- Omnichannel Communication: A single-interface system that architects email, live chat, social media, and phone interactions into one workspace, streamlining agent workflows and centralized customer service management
- 360° Customer Profile: A customizable profile that consolidates purchase history and prior interactions into one view, enabling tailored service and deeper customer knowledge across all communication with precise context
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Easiware
OnApp
HQ: United Kingdom
Website
- Description: Provider of a complete Infrastructure-as-a-Service software platform for hosting companies, cloud providers, managed service providers, telecoms and enterprises, enabling creation of cloud, dedicated hosting, CDN, DNS and storage services on top of commodity datacenter infrastructure.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Wevo
HQ: United States
Website
- Description: Provider of a UX research platform that enables companies to uncover reliable, statistically significant user insights about digital experiences in a fraction of the time of typical user research tools, delivering scores, benchmarks, and synthesized insights to help research, product, and marketing teams de-risk decisions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Wevo company profile →
Appuri
HQ: United States
Website
- Description: Provider of a data platform as a service for online and mobile businesses to improve user retention. Its Appuri Backstop uses machine learning to predict which users are likely to leave and why, enabling product and marketing teams to take action to prevent churn. The platform delivers data ingest and processing capabilities.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Skilljar
HQ: United States
Website
- Description: Provider of a customer training platform (external LMS) for enterprises to accelerate product adoption and improve retention, offering personalized learning paths with analytics, certificates and certifications, instructor-led training integrated with Zoom and Webex, monetized trainings via Stripe, PayPal, and Salesforce, and key integrations including Salesforce, Zendesk, and Google Analytics.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Skilljar company profile →
Staircase AI
HQ: United States
Website
- Description: Provider of an AI-powered Customer Relationship Intelligence platform that analyzes millions of customer interactions to deliver actionable human insights, improve NRR, and reveal deep human signals. Offers Artificial Revenue Intelligence to predict churn and identify growth opportunities, a 360° data warehouse, efficiency tools without relying on CRM, direct integrations with Gmail, Salesforce, and HubSpot, and strong security and privacy policies.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Staircase AI company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Easiware
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Easiware
2.2 - Growth funds investing in similar companies to Easiware
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4 - Top valuation comps for Easiware
4.2 - Public trading comparable groups for Easiware
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