Company profile: GlowTouch
1.1 - Company Overview
Company description
- Provider of global outsourced customer support, technology, and BPO services for contact centers, back-office operations, and the technology that makes them run. Offers a dedicated support model; customer service focused on first contact resolution; engineers and software developers to augment in-house IT; BPO to enhance retention, revenue, and user-brand connection; and text analytics for tone and sentiment across conversation transcripts.
Products and services
- Outsourced Customer Support: Delivers outsourced customer service systems that improve user loyalty and trust by prioritizing first contact issue resolution across contact center interactions
- BPO Services: Supplies back-office business process services to enhance customer retention, increase revenue, and improve user-brand connection across business processes
- Technology Services: Offers in-house aligned technology services featuring engineers and software developers who work with IT teams or as an extension of the organization
Key contacts
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Financial details
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1.2 - Competitors and similar companies to GlowTouch
ECA International
HQ: United Kingdom
Website
- Description: Provider of solutions for the management and assignment of employees around the world, delivering data, expertise, systems and support to help businesses' international assignments operate efficiently and cost-effectively.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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Itec Group
HQ: United Kingdom
Website
- Description: Provider of UK-based IT services, including managed print services, document capture, asset finance, IT support, business continuity, and communications.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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AMH
HQ: United States
Website
- Description: Provider of integration and custom software development, professional website design, e-commerce, and intranet solutions, combining software with custom application programming to deliver innovative solutions; also produces commercial products like AMH Cloud POS and AMH E-store.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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SuperCloud
HQ: United States
Website
- Description: Provider of secure tech solutions for unified, multi-tiered data centers, CDNs, ISPs, U-MVPDs, OVDs, and 5G-centric digital services. Offerings include CCAS hybrid cloud with military-grade encryption, high-speed internet aggregation, and 5G M2M/IoT; UMAXX 5G internet and 350+ HD live TV via a proprietary closed network; CloudCable with VOD/PPV/Cloud-DVR; Super MaxCloud; S-VPN; Liberty Phones; and MDU Bulk TV & Internet Solutions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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ICF
HQ: United States
Website
- Description: Provider of global consulting and technology services with more than 5,000 professionals, bringing together business analysts, policy specialists, technologists, researchers, digital strategists, social scientists, and creatives to help clients make big things possible.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full ICF company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for GlowTouch
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to GlowTouch
2.2 - Growth funds investing in similar companies to GlowTouch
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4 - Top valuation comps for GlowTouch
4.2 - Public trading comparable groups for GlowTouch
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