Enterprise UCaaS Collaboration Platforms sector
Strategic acquirers, private equity (buyout funds and growth funds) firms, and valuation benchmarks for Enterprise UCaaS Collaboration Platforms
1.1 - About Enterprise UCaaS Collaboration Platforms sector
Companies in the Enterprise UCaaS Collaboration Platforms category deliver cloud-based unified communications for enterprise workforces, consolidating voice, video, messaging, and meetings into a single managed service. They replace legacy PBX and disparate conferencing tools with globally available telephony, secure collaboration, and centralized administration, enabling consistent user experiences across devices, faster deployment, and lower total cost of ownership for IT, operations, and geographically distributed teams.
Strategic buyers in UCaaS typically offer cloud PBX and VoIP telephony with PSTN and SIP connectivity, advanced call routing, auto‑attendants, and E911. They include HD video conferencing with screen sharing and webinar features, plus persistent team messaging with presence, file sharing, and federation. Users access softphone and mobile apps, voicemail transcription and call recording, while IT leverages admin consoles, SSO and RBAC, analytics and QoS monitoring, APIs, and integrations with Microsoft 365, Google Workspace, and CRM systems.
These companies serve large enterprises, mid‑market organizations, and public sector or multi‑site businesses through IT and collaboration leaders. Outcomes include consolidating point solutions into a single communications stack, reducing telephony and conferencing costs, improving employee productivity and customer engagement, accelerating remote and hybrid work rollouts, and strengthening compliance, reliability, and business continuity with SLAs, geo‑redundant infrastructure, and centralized governance and reporting.
2. Buyers in the Enterprise UCaaS Collaboration Platforms sector
2.1 Top strategic acquirers of Enterprise UCaaS Collaboration Platforms companies
Dialpad
- Description: Provider of an AI-powered customer communications platform that unifies calls, messages and video meetings with instant AI summaries, offers contact center tools with AI agents, assistants, coaching and insights, supports outbound sales with real-time AI coaching and automations, and integrates with leading workplace applications to help enterprises connect, support and sell at scale.
- Key Products:
- Dialpad Calling: Enables teams to place and receive business calls in the unified workspace, letting staff communicate from anywhere through AI-powered cloud voice capabilities and simplifying company telephony
- Dialpad Messaging: Provides integrated business messaging within the same workspace, allowing quick text collaboration between team members alongside calls and meetings for streamlined workflow
- Dialpad Meetings: Offers virtual meeting functionality so teams can meet online directly inside the platform, combining voice, video, and AI features to facilitate remote collaboration in a single interface
- Dialpad Support: Equips companies to support their customers inside the shared workspace, unifying communication channels and leveraging communications AI to deliver responsive customer assistance
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
2.2 - Strategic buyer groups for Enterprise UCaaS Collaboration Platforms sector
M&A buyer group 1: Enterprise Communication
Avaya
- Type: N/A
- Employees: ●●●●●
- Description: Provider of enterprise software and customer experience solutions that enhance and simplify communications and collaboration, offering AI-, cloud- and digital-driven services that help large organizations and government agencies forge reliable connections and accelerate digital transformation.
- Key Products:
- Avaya Customer Experience Services (ACES): Globally available, expert-led suite that integrates AI, cloud and digital technologies to accelerate cloud migration while preserving existing voice customizations and minimizing disruption
- AI Automation Services: Implements advanced artificial intelligence within contact center workflows to automate interactions, drive operational efficiencies and deliver exceptional, personalized customer experiences
- Cloud Evolution Services: Provides seamless workflow migration and hybrid cloud deployment, prioritizing customer and employee satisfaction during clients’ transition to modern cloud architectures
- Partner Capability Integration: Enables rapid addition of third-party tools such as Calabrio desktop and speech analytics, helping enterprises reduce call handle times and improve customer retention.
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●● companies3. Investors and private equity firms in Enterprise UCaaS Collaboration Platforms sector
3.1 - Buyout funds in the Enterprise UCaaS Collaboration Platforms sector
2.2 - Strategic buyer groups for Enterprise UCaaS Collaboration Platforms sector
4 - Top valuation comps for Enterprise UCaaS Collaboration Platforms companies
4.2 - Public trading comparable groups for Enterprise UCaaS Collaboration Platforms sector
Valuation benchmark group 1: Cloud Communications Platform Providers
Twilio
- Enterprise value: $●●●m
- Market Cap: $●●●m
- EV/Revenue: ●.●x
- EV/EBITDA: ●●.●x
- Description: Provider of a cloud communications platform enabling developers to build, scale, and operate real-time communications within software applications through APIs for messaging, voice, video, and email services.
- Key Products:
- Messaging API: Enables sending and receiving SMS, MMS, and OTT messages globally
- Voice API: Facilitates making and receiving phone calls, including programmatic call control
- Video API: Supports embedding video communication into applications with HD quality
- Email API (SendGrid): Provides scalable email delivery for marketing and transactional emails
- Authentication API (Verify): Offers multi-factor authentication services for secure user verification.