Enterprise Voice Analytics Platforms sector
Strategic acquirers, private equity (buyout funds and growth funds) firms, and valuation benchmarks for Enterprise Voice Analytics Platforms
1.1 - About Enterprise Voice Analytics Platforms sector
Companies in the Enterprise Voice Analytics Platforms category process and analyze customer and agent conversations across telephony, contact center, and voice assistant channels. They deliver automated transcription, conversational insights, and compliance controls to improve customer experience and operational performance. By turning unstructured speech into actionable data, these vendors help organizations monitor quality, detect sentiment and intent, and optimize workflows at scale.
Typical offerings include high‑accuracy speech‑to‑text via automatic speech recognition, NLP‑driven topic extraction with sentiment and emotion detection, keyword spotting and silence analysis, conversation intelligence with call scoring and coaching, real‑time agent assist, PCI/PII redaction and compliance monitoring, voice biometric authentication for fraud prevention, and multilingual model support. Platforms usually provide dashboards, data exports, and APIs to integrate with CRM, CCaaS, and workforce optimization systems.
Primary buyers include enterprise contact centers, BPO/customer service outsourcers, and financial services compliance teams. These solutions help increase sales conversion through better call coaching, reduce average handle time with real‑time guidance, improve CSAT/NPS by identifying and resolving friction points, and lower compliance risk via automated redaction and monitoring. Analysts evaluating strategic buyers in this space focus on scalability, model accuracy, and integrations with existing customer engagement stacks.
2. Buyers in the Enterprise Voice Analytics Platforms sector
2.1 Top strategic acquirers of Enterprise Voice Analytics Platforms companies
Pindrop
- Description: Provider of voice security and authentication solutions that leverage patented call-analysis technology to extract intelligence from every phone interaction, detect fraudsters, authenticate callers and establish identity and trust for banks, insurers, retailers and other enterprises, lowering fraud losses and operational costs while improving customer experience.
- Key Products:
- Voice Authentication Solutions: Patented voice analysis verifies callers in real time, authenticating genuine customers and reducing operational costs for banks, insurers and retailers
- Contact Center Fraud Detection: Scalable AI analyzes billions of calls to spot fraudsters, detect spoof calls and mitigate the 60% surge in contact-center fraud risk
- Deepfake Detection Technology: Advanced audio AI identifies synthetic or manipulated voices, detecting TTS-generated attacks and safeguarding institutions from emerging deepfake threats
- Voice Intelligence Analytics: Extracts call intelligence to establish identity, security and trust for every voice interaction, providing actionable insights that protect major institutions from evolving cyberattacks.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
2.2 - Strategic buyer groups for Enterprise Voice Analytics Platforms sector
M&A buyer group 1: Speech and Voice Recognition
Netcall
- Type: N/A
- Employees: ●●●●●
- Description: Provider of intelligent process automation and customer engagement solutions, delivering low-code application development, contact center platforms, process improvement, robotic process automation and AI-powered automation tools that streamline workflows and accelerate digital transformation for organizations across sectors.
- Key Products:
- Liberty Converse: AI-powered contact centre solution delivering faster, personalised service across every channel, connecting teams and systems to streamline journeys, reduce costs and enhance customer experience
- Liberty Create: Low-code application development platform enabling business and technical teams to design, launch and adapt digital services quickly, building smarter with less friction and greater control
- Liberty RPA: AI-powered robotic process automation tool that is fast to deploy, easy to integrate and builds autonomous workflows to streamline daily tasks, improve accuracy and unlock transformation momentum
- Liberty Spark: Process intelligence solution that discovers, maps and analyses how work really flows, giving teams clarity to fix inefficiencies, optimise operations and unlock smarter ways of working at speed.
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●● companies3. Investors and private equity firms in Enterprise Voice Analytics Platforms sector
3.1 - Buyout funds in the Enterprise Voice Analytics Platforms sector
2.2 - Strategic buyer groups for Enterprise Voice Analytics Platforms sector
4 - Top valuation comps for Enterprise Voice Analytics Platforms companies
4.2 - Public trading comparable groups for Enterprise Voice Analytics Platforms sector
Valuation benchmark group 1: Customer Service and Engagement Software Providers
SoundHound
- Enterprise value: $●●●m
- Market Cap: $●●●m
- EV/Revenue: ●.●x
- EV/EBITDA: ●●.●x
- Description: Provider of voice AI platforms and conversational technologies for various industries, enabling natural human interaction with devices through automatic speech recognition, natural language understanding, and integrated cloud services.
- Key Products:
- Houndify: Voice AI platform for developing custom voice interfaces
- SoundHound Music Identification: Tool for recognizing and playing music
- SoundHound for Restaurants: Voice AI for order taking and customer service
- Dynamic Interaction: Multimodal interface integrating voice, visuals, and touch
- Smart Answering: AI-powered automated call answering for customer service.