Company profile: Vanilla
1.1 - Company Overview
Company description
- Provider of a cloud-based hosted community forum platform that helps companies engage customers through discussions and Q&As, enable self-service via help documentation, product experts, and crowdsourced answers, customize branding with theming, drive participation with polls, leaderboards, points, and badges, analyze community data, and integrate with learning management, ticketing, and marketing tools to reduce support and grow revenue.
Products and services
- Higher Logic Vanilla Platform: Cloud-hosted community forum platform that drives customer engagement through discussions and Q&As with integrations, engineered to grow traffic, reduce support costs, and increase revenue
- Platform Integrations: Multi-system integration capabilities with learning management, ticketing tools, and marketing platforms, allowing community features to interface with existing systems
- Self-Service & Collaboration: Crowdsourced self-service component that supplies customers help documentation, access to product experts, and crowdsourced answers, enabling reduced support costs and quicker issue resolution
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Vanilla
GoInstant
HQ: Canada
Website
- Description: Provider of a collaboration API enabling developers to build real-time, multiuser apps, featuring co-browsing that lets two or more people browse the web together in interactive sessions where all participants can click, scroll, type, and browse simultaneously, with no downloads or plugins, using only a web browser.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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CallCabinet
HQ: United States
Website
- Description: Provider of compliance call recording for voice, video and screen sharing (secure cloud storage), AI-driven conversation analytics, quality assurance tools with automated alerts, workforce optimization and agent evaluation, screen capture/recording, recording data migration, and cross-platform integration with unified communications, IP-PBX and telephony, via cloud and premise-based solutions for organizations of all sizes.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Weston Digital
HQ: United Kingdom
Website
- Description: Provider of communication recording and analytics technology.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Ultimate
HQ: Germany
Website
- Description: Provider of a virtual agent platform for customer service automation, delivering customer experiences through automation. Their deep-learning artificial intelligence works with agents to learn from historical chat data and reply to suggestions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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VPI
HQ: United States
Website
- Description: Provider of call recording, interaction analytics, quality management, and contact center workforce optimization software solutions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Vanilla
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Vanilla
2.2 - Growth funds investing in similar companies to Vanilla
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4 - Top valuation comps for Vanilla
4.2 - Public trading comparable groups for Vanilla
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