Company profile: Synap
1.1 - Company Overview
Company description
- Provider of software that automatically organizes customer communication at every stage of the relationship, leveraging advancements in the API ecosystem, mobile platforms, and data analysis to create empowering customer experiences.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to Synap
Skilljar
HQ: United States
Website
- Description: Provider of a customer training platform (external LMS) for enterprises to accelerate product adoption and improve retention, offering personalized learning paths with analytics, certificates and certifications, instructor-led training integrated with Zoom and Webex, monetized trainings via Stripe, PayPal, and Salesforce, and key integrations including Salesforce, Zendesk, and Google Analytics.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Alida
HQ: Canada
Website
- Description: Provider of a continuous customer insights SaaS solution that enables organizations to drive better business outcomes and ensure world-class customer journeys by combining deep insight with broad feedback to improve the customer experience for leading brands.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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VOC AI
HQ: United States
Website
- Description: Provider of AI-driven customer service solutions and ecommerce insights, offering omnichannel data, insights, and tools including a ChatGPT extension for platforms like Amazon and Shopify. Supports product research, ideation, and marketing, and helps sellers identify market opportunities.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Summatti
HQ: Canada
Website
- Description: Provider of an AI-powered speech analytics platform that analyzes customer interactions across channels to deliver consumer insights.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Summatti company profile →
Gainsight
HQ: United States
Website
- Description: Provider of customer success and product experience software: Gainsight CS to manage customer relationships, improve retention and drive growth with data-driven insights and automation; Gainsight PX for in-app guidance and analytics; Staircase AI for real-time sentiment, risk and opportunity insights; Customer Communities for self-service engagement; Customer Education for digital onboarding and training.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Gainsight company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Synap
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Synap
2.2 - Growth funds investing in similar companies to Synap
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4 - Top valuation comps for Synap
4.2 - Public trading comparable groups for Synap
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