Company profile: Gainsight
1.1 - Company Overview
Company description
- Provider of customer success and product experience software: Gainsight CS to manage customer relationships, improve retention and drive growth with data-driven insights and automation; Gainsight PX for in-app guidance and analytics; Staircase AI for real-time sentiment, risk and opportunity insights; Customer Communities for self-service engagement; Customer Education for digital onboarding and training.
Products and services
- Gainsight PX: Cloud-native product experience system that engineers in-app guidance and analytics to understand user behavior, enhancing user adoption and engagement directly within products
- Gainsight CS: Enterprise-grade customer success platform that architects data-driven insights and automation to manage customer relationships, improve retention, and drive growth for businesses
- Staircase AI by Gainsight: AI-driven analytics component that analyzes customer interactions across various channels to deliver real-time insights into sentiment, risk, and opportunities for growth
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Gainsight
Customerville
HQ: United States
Website
- Description: Provider of design-driven feedback platforms that turn customer experience surveys into rich, interactive experiences, plus enterprise software solutions including ERP, EAM (IFS Cloud EAM, IFS Ultimo), asset lifecycle and performance management, B2B eCommerce, and aviation maintenance tools such as IFS Maintenix and IFS Cloud.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Datajoin
HQ: United States
Website
- Description: Provider of a no-code, automated solution that integrates first-party sales and marketing data across applications for B2B marketing teams. Offers micro integrations to bring Adobe Analytics or Google Analytics data into Marketo and Pardot; connect Adobe Analytics to Facebook Ads and Bing Ads for targeted audiences; automate Adobe Analytics to Marketo for lead scoring and personalization; and optimize Facebook Ads spend to ROI using Salesforce conversions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Darwin CX
HQ: Canada
Website
- Description: Provider of a SaaS platform that boosts acquisition and retention through customer intelligence and AI, offering Darwin Core for circulation operations including fulfillment, call center, production tracking and campaigns; a CDP for unified data and personalized experiences; Crate for subscription boxes; Convert for lead generation and monetization; VIP printed mail via Customize; and Concierge services for fulfillment, commingling and postage.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Darwin CX company profile →
Product Signals
HQ: United States
Website
- Description: Provider of a collaborative product backlog platform that integrates continuous market insights from customer success and sales to improve feedback loops. Features include blazing fast search, autonomous organization-wide contribution, data synchronization from Salesforce and HubSpot with custom weight scoring, stakeholder communication on backlog status, and feature evaluation for opportunity costs and market outcomes.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Intouch Insight
HQ: Canada
Website
- Description: Provider of customer feedback and operational data solutions, including a SaaS CX platform for multi-location brands, survey software (IntouchSurvey), inspection software (IntouchCheck), mystery shopping and operational audits, analytics and reporting, and CX operations, enabling private businesses, governments, regulators, and business-to-consumer companies to capture, interpret, and act on insights.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Intouch Insight company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Gainsight
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Gainsight
2.2 - Growth funds investing in similar companies to Gainsight
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4 - Top valuation comps for Gainsight
4.2 - Public trading comparable groups for Gainsight
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