Company profile: Inference Solutions
1.1 - Company Overview
Company description
- Provider of a cloud-based Intelligent Virtual Agent platform that enables businesses to automate customer interactions across voice and digital channels using conversational AI. Offers no-code studios (Inference Studio/Five9 IVA Studio), Virtual Voiceover, a Task Library, and tools for omnichannel and rich, multimodal experiences; used by 550+ organizations across every vertical.
Products and services
- Five9 IVA Studio: No-code platform that creates, deploys, and manages Intelligent Virtual Agents across multiple communication channels, with code-free authoring and control for building and maintaining IVAs at scale
- Five9 Intelligent Virtual Agent (IVA): Cloud-based platform that automates customer interactions across voice and digital channels using AI technology, enabling businesses to leverage conversational AI with unmatched choice and flexibility
- Omnichannel Experiences: Omnichannel capability that enables creation and management of IVAs across voice, chat, SMS, and social messaging, ensuring consistent customer service across all contact channels
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Inference Solutions
Sobot
HQ: Singapore
Website
- Description: Provider of an all-in-one SaaS contact center platform integrating live chat, AI-powered chatbot, voice (inbound/outbound, IVR, call routing, analytics), ticketing, messaging, and WhatsApp Business API. Enables unified customer interactions, multilingual automation, and streamlined inquiry management to enhance customer service and agent efficiency.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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OAISYS
HQ: United States
Website
- Description: Provider of call recording software solutions for contact centers, delivering easy-to-use, practical and affordable applications that support regulatory compliance and quality monitoring requirements, available across a complete range of deployment and access options.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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CT Suite
HQ: United States
Website
- Description: Provider of an inclusive system for communications centers to operate more easily and save time.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Intelecom
HQ: Norway
Website
- Description: Provider of voice and data communication solutions to enterprises; privately held.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Piano
HQ: The Netherlands
Website
- Description: Provider of a digital experience platform to understand and influence customer behavior by unifying customer data, analyzing behavior metrics, and creating personalized journeys. Solutions include Composer for no-code site experiences, VX commerce, ESP for automated emails and recommendations, ID for SSO, DMP audiences, and Analytics on conversions and revenue.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Inference Solutions
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Inference Solutions
2.2 - Growth funds investing in similar companies to Inference Solutions
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4 - Top valuation comps for Inference Solutions
4.2 - Public trading comparable groups for Inference Solutions
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