Company profile: ReplyManager
1.1 - Company Overview
Company description
- Provider of software solutions that help online sellers manage customer communications, including a centralized inbox connecting marketplaces, webstores, email, social media, and fulfillment platforms; an autoresponder with templates and dynamic snippets; intelligent ticket assignment; advanced analytics; live chat with prompts and self-service links; and auto-translation for multilingual support.
Products and services
- EDesk Analytics: Real-time advanced analytics tools architected to enable data-driven decisions by monitoring real-time support metrics and identifying emerging trends across customer interactions
- EDesk Centralized Inbox: Omnichannel centralized inbox connects to marketplaces, webstores, email accounts, social media, and fulfillment platforms, letting support teams manage all customer service tickets from one location
- EDesk Intelligent Ticket Assignment: Automated workflows intelligently filter and assign queries to appropriate agents, accelerating response times and improving accuracy for support teams.
Key contacts
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Financial details
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1.2 - Competitors and similar companies to ReplyManager
Assist Digital
HQ: Italy
Website
- Description: Provider of CRM and Digital Experience through comprehensive customer experience services: scalable CX operations (6,000 agents, 15 languages), CX consulting to transform marketing, sales and service, CX technology to design, develop and manage digital solutions and IT infrastructures, advanced AI and LLM integrations, design services, and generative AI-powered customer services (chatbots, vocal bots, hybrid conversational IVR).
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Inova Solutions
HQ: United States
Website
- Description: Provider of real-time visual communication solutions, helping organizations communicate faster and more effectively to positively impact operations, with an offering encompassing award-winning communication software, display hardware, services and support.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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SocialOptimizr
HQ: United States
Website
- Description: Provider of a social customer care platform that aggregates data for audience engagement and monitoring, delivering a complete solution for listening and acting in social media to help enterprises have an effective voice.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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NexxPhase
HQ: United States
Website
- Description: Provider of cloud-based virtual customer engagement solutions that rapidly integrate communication channels, customer interactions, and back-office systems.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full NexxPhase company profile →
Intelecom
HQ: Norway
Website
- Description: Provider of voice and data communication solutions to enterprises; privately held.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Intelecom company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for ReplyManager
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to ReplyManager
2.2 - Growth funds investing in similar companies to ReplyManager
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4 - Top valuation comps for ReplyManager
4.2 - Public trading comparable groups for ReplyManager
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