Company profile: Assist Digital
1.1 - Company Overview
Company description
- Provider of CRM and Digital Experience through comprehensive customer experience services: scalable CX operations (6,000 agents, 15 languages), CX consulting to transform marketing, sales and service, CX technology to design, develop and manage digital solutions and IT infrastructures, advanced AI and LLM integrations, design services, and generative AI-powered customer services (chatbots, vocal bots, hybrid conversational IVR).
Products and services
- CX Operations: Delivers scalable customer operations blending human agents and AI, with over 6,000 agents operating in 15 languages to enhance service quality and capacity
- CX Technology: Architects and manages multi-framework digital systems and IT infrastructures with over 250 experts, using diverse development languages, frameworks, and AI components for customer experience
- CX Advanced AI solutions: Delivers LLM-integrated AI systems that automate processes, enhance customer interactions, and improve operational efficiency across CX operations
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Assist Digital
Informiam
HQ: United States
Website
- Description: Provider of enterprise software solutions to contact centers.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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- Acquisitions: ●●
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T-Metrics
HQ: United States
Website
- Description: Provider of IP-based contact center products, including T-Metrics CX-2025 for omnichannel communication with cloud, on-premise, or hybrid deployment and integration with existing voice infrastructure; generative AI tools for transcription, sentiment analysis, summarization, chatbots, and text-to-speech; operator PC consoles; and FedRAMP, StateRAMP, and TX-RAMP authorized cloud contact center solutions for federal, state, local, and Texas agencies.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Voximplant
HQ: United States
Website
- Description: Provider of a communications cloud platform enabling developers and non-developers to add voice, video, messaging, NLP, and SIP trunking via serverless tools, AI integrations, and APIs/SDKs. Offers a no-code drag-and-drop contact center (Voximplant Kit), virtual contact center, and IVR to automate processes and optimize customer interactions. Supports web, iOS, Android, React Native, Flutter, Unity.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Authensis
HQ: Germany
Website
- Description: Provider of consulting, system integration, documentation, support, and software maintenance services.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Arise
HQ: United States
Website
- Description: Provider of a cloud-based platform for customer management BPO and contact center outsourcing, offering eLearning, workforce management, and other outsourcing/BPO solutions and consulting, leveraging crowdsourcing innovation, virtual technology, and operational efficiencies in a work-at-home model.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Assist Digital
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Assist Digital
2.2 - Growth funds investing in similar companies to Assist Digital
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4 - Top valuation comps for Assist Digital
4.2 - Public trading comparable groups for Assist Digital
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