Company profile: T-Metrics
1.1 - Company Overview
Company description
- Provider of IP-based contact center products, including T-Metrics CX-2025 for omnichannel communication with cloud, on-premise, or hybrid deployment and integration with existing voice infrastructure; generative AI tools for transcription, sentiment analysis, summarization, chatbots, and text-to-speech; operator PC consoles; and FedRAMP, StateRAMP, and TX-RAMP authorized cloud contact center solutions for federal, state, local, and Texas agencies.
Products and services
- FedRAMP Contact Center: FedRAMP-authorized cloud contact center product that delivers high security standards for federal agencies, engineered to support compliant communications and operations across government users
- Generative AI Solutions: AI-powered customer engagement components that produce transcription, sentiment analysis, summarization, chatbots, and text-to-speech, enhancing interactions and knowledge extraction across voice and text
- T-Metrics CX-2025: IP-based contact center product offering cloud, on-premise, or hybrid deployment, integrates with existing voice infrastructures to architect omnichannel communication across voice and digital channels
Key contacts
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Financial details
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1.2 - Competitors and similar companies to T-Metrics
Prodsight
HQ: United Kingdom
Website
- Description: Provider of SaaS business intelligence that analyzes customer support conversations to extract actionable insights from feedback, helping companies make data-driven product decisions and enabling product teams to identify usability and user education issues, bugs, feature requests, new use cases, and customer needs.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Embrace
HQ: The Netherlands
Website
- Description: Provider of human cloud software that helps organizations automate processes.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Luminoso
HQ: United States
Website
- Description: Provider of a cloud-based text analytics and product positioning platform using advanced machine learning. Offers Luminoso Daylight to process unstructured data from reviews, surveys, and social media for rapid insights; sentiment analysis; product reviews analysis; document classification; ticketing workflow automation; and closed win/loss analysis.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Loxysoft
HQ: Sweden
Website
- Description: Provider of computer telephony integration (CTI) solutions that integrate corporate phone systems with computers. Delivers call center applications including the LeadDesk cloud contact center, workforce management, an AI-powered predictive dialer, AI chatbots, automatic call & messaging distribution (ACMD), and speech-to-text integrations for coaching, quality assurance, and business development.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
View full Loxysoft company profile →
Directly
HQ: United States
Website
- Description: Provider of AI-powered customer support solutions integrating with contact centers to automate common issues and engage freelance experts for elastic operations. Offerings include an OnDemand platform with AI/ML and predictive tech, an Expert Network, IVR-to-messaging, automated messaging with staffing and peer-reviewed responses, web & email support integrated with helpdesks, and workforce augmentation to improve satisfaction and save costs.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for T-Metrics
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to T-Metrics
2.2 - Growth funds investing in similar companies to T-Metrics
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4 - Top valuation comps for T-Metrics
4.2 - Public trading comparable groups for T-Metrics
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