Company profile: Loxysoft
1.1 - Company Overview
Company description
- Provider of computer telephony integration (CTI) solutions that integrate corporate phone systems with computers. Delivers call center applications including the LeadDesk cloud contact center, workforce management, an AI-powered predictive dialer, AI chatbots, automatic call & messaging distribution (ACMD), and speech-to-text integrations for coaching, quality assurance, and business development.
Products and services
- ACMD (Automatic Call & Messaging Distribution): algorithm-driven system that routes calls and messages to the most qualified agent based on smart assignment algorithms, enhancing customer handling across CTI-integrated environments
- LeadDesk Cloud Contact Center: enterprise-grade cloud-based contact center system for high-volume sales and customer service, featuring customizable campaigns, queues, and reports for streamlined corporate phone and computer system integration
- Predictive Dialer: AI-powered automatic dialer that increases call volumes and talk time by predicting agent availability, automatically launching calls to match agent readiness in CTI-driven contact environments
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Loxysoft
InteliWISE
HQ: Poland
Website
- Description: Provider of an enterprise-grade conversational AI platform with fully programmable NLU Chatbot and Voicebot, used by 200+ global brands across banking, insurance, e-commerce and the public sector. Offers omni-channel end-user interfaces (web, mobile, social), Live Chat, an NLP engine combining rule-based and machine learning, and an administration panel to automate customer service, lead generation, and call handling.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Pagoo
HQ: United States
Website
- Description: Provider of IP-based voice communication services and global IP-based voice applications software and solutions, enabling VoIP as a true alternative to traditional telephone networks.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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TeamSupport
HQ: United States
Website
- Description: Provider of customer support and service software managing the post-sale customer experience, including ticket management, messaging and live chat, a customer success platform with a 360-degree customer view, customer insights dashboards, and SLA management to ensure timely issue resolution, reduce churn, and increase customer satisfaction.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Assist Digital
HQ: Italy
Website
- Description: Provider of CRM and Digital Experience through comprehensive customer experience services: scalable CX operations (6,000 agents, 15 languages), CX consulting to transform marketing, sales and service, CX technology to design, develop and manage digital solutions and IT infrastructures, advanced AI and LLM integrations, design services, and generative AI-powered customer services (chatbots, vocal bots, hybrid conversational IVR).
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Neuron7
HQ: United States
Website
- Description: Provider of an AI-driven service intelligence platform that enables enterprises to make accurate service decisions and deliver crucial service outcomes by ingesting structured and unstructured enterprise data and input from top experts. N7 Intelligent Diagnostics, N7 Resolution GPT (chat, portals, conversational applications), N7 Intelligent Search, and N7 Service Predictions for call classification, routing, and guided resolution.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Loxysoft
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Loxysoft
2.2 - Growth funds investing in similar companies to Loxysoft
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4 - Top valuation comps for Loxysoft
4.2 - Public trading comparable groups for Loxysoft
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