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Company profile: TeamSupport

1.1 - Company Overview

TeamSupport Logo

TeamSupport

Headquarter: United States
Founded: 20XX🔒
Employees: 100-500🔒

Company description

  • Provider of customer support and service software managing the post-sale customer experience, including ticket management, messaging and live chat, a customer success platform with a 360-degree customer view, customer insights dashboards, and SLA management to ensure timely issue resolution, reduce churn, and increase customer satisfaction.

Products and services

  • Customer Success Platform: Engineers a comprehensive 360-degree view of each customer to prioritize accounts, reduce churn, and increase satisfaction across the post-sale experience (proactive)
  • Ticket Management Software: Builds a system for support teams to efficiently manage and resolve customer issues, streamlining post-sale service interactions and prioritization (team-centric)
  • Messaging & Live Chat: Produces real-time communication between businesses and customers through live chat and messaging channels to effectively support post-sale inquiries and customer prioritization (real-time)

Key contacts

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Financial details

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1.2 - Competitors and similar companies to TeamSupport

SIP Print Logo

SIP Print

HQ: United States Website
  • Description: Provider of call recording systems, widely recognized as an early pioneer and the market’s leading provider.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full SIP Print company profile →
Balto Logo

Balto

HQ: United States Website
  • Description: Provider of AI-powered contact center solutions that unite agents and supervisors with real-time guidance, coaching, QA, and call summarization to improve agent performance. Features include live on-call prompts and feedback, manager chat coaching and alerts, automated call scoring with 100% coverage, one-click notes, agent interface customization, and gamification.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Balto company profile →
Chat& Logo

Chat&

HQ: United States Website
  • Description: Provider of a no-download SaaS collaborative chat application that enables companies’ live sales and support staff to connect directly with customers via 1-to-1 real-time sessions, delivering a virtual e-showroom that recreates the face-to-face experience.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Chat& company profile →
Sestek Logo

Sestek

HQ: Turkey Website
  • Description: Provider of AI-powered conversational and speech solutions for call centers and customer service, including virtual agents, conversational IVR, voice biometrics, analytics, real-time translation, and automated debt collection, serving financial services, banking, insurance, telecom, and public institutions.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Sestek company profile →
Needle Logo

Needle

HQ: United States Website
  • Description: Provider of a technology and service platform that enables e-commerce brands and other businesses to recruit and activate their best advocates for live chat and customer engagement, connecting advocates with online visitors to engage on the brand’s behalf and transform the customer experience.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Needle company profile →
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2.M&A buyers

2.1 Potential strategic acquirers in the sector

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2.2 - Strategic buyer groups for TeamSupport

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Buyer group 1: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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Buyer group 2: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms

3.1 - Buyout funds investing in similar companies to TeamSupport

2.2 - Growth funds investing in similar companies to TeamSupport

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4 - Top valuation comps for TeamSupport

4.2 - Public trading comparable groups for TeamSupport

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4.3 - M&A Transactions similar to TeamSupport

Selected M&A transactions

Date Target Description Buyer(s) Relevance EV EV/Revenue EV/EBITDA
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Frequently Asked Questions

About TeamSupport

What does TeamSupport do?

TeamSupport is a provider of customer support and service software managing the post-sale customer experience, including ticket management, messaging and live chat, a customer success platform with a 360-degree customer view, customer insights dashboards, and SLA management to ensure timely issue resolution, reduce churn, and increase customer satisfaction.

Who are TeamSupport's competitors?

TeamSupport's competitors and similar companies include SIP Print, Balto, Chat&, Sestek, and Needle.

Where is TeamSupport headquartered?

TeamSupport is headquartered in United States.

How many employees does TeamSupport have?

TeamSupport has 1,000 employees 🔒.

When was TeamSupport founded?

TeamSupport was founded in 2010 🔒.

What sector and industry vertical is TeamSupport in?

TeamSupport is in the Enterprise Software 🔒 sector and industry

M&A Buyers & Acquirers for TeamSupport

Who are the top strategic acquirers in TeamSupport's sector and industry

Top strategic M&A buyers and acquirers in TeamSupport's sector include ████████, ██████████, ██████, ████████, and ██████████ 🔒.

Which M&A buyer groups are most relevant for TeamSupport?

Top strategic M&A buyers groups and sectors for TeamSupport include █████████████████ , ████████████████, █████████████, ████████████, and ████████████████ 🔒.

Financial Investors investing in TeamSupport's sector and industry vertical

Which are the top PE firms investing in TeamSupport's sector and industry vertical?

Top PE firms investing in TeamSupport's sector and industry vertical include ████████, ██████████, ████████, and ██████████ 🔒.

Who are the top buyout funds acquiring in TeamSupport's sector and industry vertical?

Active PE funds and buyout funds acquiring companies in TeamSupport's sector and industry vertical include █████████, ██████████, ████████████, and ████████████ 🔒.

Who are the top growth equity funds investing in companies in TeamSupport's sector and industry vertical?

Growth funds and venture capital funds investing in companies similar to TeamSupport include █████████, ██████████, ████████████, and ████████████ 🔒.

Valuation benchmarks of companies in TeamSupport's sector and industry

Which are the key public companies that are relevant trading comps benchmarks for TeamSupport?

The key public trading comparables and valuation benchmarks for TeamSupport include █████████, ██████████, ████████████, and ████████████ 🔒.

Which are the key trading comparable groups for TeamSupport for public valuation benchmarks?

Our platform tracks detailed public trading comparable groups and valuation benchmarks for TeamSupport with complete valuation multiples, growth metrics, and profitability data. Access the full database to benchmark your company against relevant public comparables.

What are recent M&A transactions in TeamSupport's sector and industry vertical?

Our platform tracks relevant M&A transactions comparables and valuation benchmarks for TeamSupport with complete deal terms, valuation multiples, and strategic rationale. Access the full database to benchmark pricing and identify active acquirers.

What are recent capital raises and funding rounds in TeamSupport's' sector and industry vertical?

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