Company profile: Sestek
1.1 - Company Overview
Company description
- Provider of AI-powered conversational and speech solutions for call centers and customer service, including virtual agents, conversational IVR, voice biometrics, analytics, real-time translation, and automated debt collection, serving financial services, banking, insurance, telecom, and public institutions.
Products and services
- Conversational IVR: An NLP-driven interactive voice response system enabling customers to state inquiries in plain language, improving self-service experiences and supporting call center applications across customer service
- Knovvu Analytics: An enterprise-grade product collecting and analyzing customer interaction data, delivering insights to improve customer experience and agent performance
- Knovvu Virtual Agent: An AI-powered virtual agent using speech recognition and natural language understanding to automate customer interactions, reducing the need for live agents
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Sestek
Dimelo
HQ: France
Website
- Description: Provider of SaaS applications for client interaction management, enabling leading brands to manage online customer service activities more easily while lowering operating costs, increasing customer satisfaction, and improving brand equity.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Botmock
HQ: Canada
Website
- Description: Provider of a codeless rapid prototyping tool for conversational apps, enabling customers to prototype, test, and ideate customer experiences for platforms like Amazon Alexa, Google Assistant, Facebook Messenger, SMS and more using a WYSIWYG editing experience, and collaborate with teams and stakeholders.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Banter
HQ: United States
Website
- Description: Provider of automatic classification software that understands unstructured content and informal communications, enabling customer interaction software to automate the handling of inquiries by interpreting the meaning of online communications.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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MegaPath
HQ: United States
Website
- Description: Provider of end-to-end, facilities-based communications solutions for small, medium, and enterprise businesses, helping headquarters, employees, and partners communicate easily and securely to lower costs, increase security, and enhance productivity, including Hosted Voice and Unified Communications services to improve collaboration and reduce expenses.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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TheLoops
HQ: United States
Website
- Description: Provider of an intelligent support operations platform that brings product context to support, contextualizes data from multiple sources, and delivers insights to reps in their tools. Offerings include an AI Agent Copilot, Auto QA with 100% scoring, Predictive Escalation, Backlog Management with sentiment and impact scoring, Account Health Insights, and real-time reporting and analytics.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full TheLoops company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Sestek
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Sestek
2.2 - Growth funds investing in similar companies to Sestek
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4 - Top valuation comps for Sestek
4.2 - Public trading comparable groups for Sestek
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