Company profile: TheLoops
1.1 - Company Overview
Company description
- Provider of an intelligent support operations platform that brings product context to support, contextualizes data from multiple sources, and delivers insights to reps in their tools. Offerings include an AI Agent Copilot, Auto QA with 100% scoring, Predictive Escalation, Backlog Management with sentiment and impact scoring, Account Health Insights, and real-time reporting and analytics.
Products and services
- AI Agent Copilot: An enterprise-grade AI assistant that delivers suggestions, summaries, topics, sentiment analysis, and insights within agents’ tools, continually learning from organizational resolutions to optimize support efficiency with product context
- Predictive Escalation: A real-time AI system that anticipates and prevents escalations by surfacing alerts on customer sentiment and case urgency while supplying actionable insights to reduce risk during support operations
- Auto QA: A custom-engineered QA assembly that automates support interaction evaluation, delivers 100% scoring across all customer conversations, and identifies areas for improvement to fortify quality across teams
Key contacts
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Financial details
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1.2 - Competitors and similar companies to TheLoops
SnapEngage
HQ: United States
Website
- Description: Provider of customizable live chat and messaging software for sale and support, enabling businesses to engage and convert website visitors. Offers omnichannel engagement across web, SMS, Facebook Messenger, Twitter, and WeChat; advanced chatbots (Answer Bot, Guide Bot, custom); HIPAA-compliant chat; analytics, reports, and real-time dashboards with Google Analytics integration; CRM/Help Desk integration; and a Design Studio for branded interfaces.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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TrueLark
HQ: United States
Website
- Description: Provider of an AI-powered customer communications platform that helps brands attract, support, and up-sell customers via text and messaging 24/7. Solutions include Lead Engage for form follow-up and scheduling; Business Messenger to unify phone, text, web chat, and social conversations; Web Chat; Outreach one-way SMS; Virtual Receptionist for calls, booking, and answering questions; and Online Booking for appointments.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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TokBox
HQ: United States
Website
- Description: Provider of a cloud-based PaaS for real-time video and programmable communications, offering hosted infrastructure, APIs, and tools across web, iOS, and Android via its OpenTok platform. Solutions include Video API and Video Express, low/no‑code Meetings API, AI features for captions, translation and effects, Interactive Broadcast for up to 16,000 participants with social streaming, and Experience Composer for app-level capture and broadcast.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Yellow.ai
HQ: United States
Website
- Description: Provider of an agentic conversational AI platform for intelligent service automation, including: Dynamic Automation Platform (multi-LLM) to automate cross-channel conversations with generative AI; Conversational Service Cloud for self-serve support; Conversational Commerce Cloud for lead generation and sales; Conversational EX Cloud as an AI co-worker; and DocCog for cognitive knowledge search.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Yellow.ai company profile →
Intradiem
HQ: United States
Website
- Description: Provider of SaaS-based intraday automation and an Intelligent Assistant for customer service and frontline teams (contact center, back office, retail), automating intraday management and real-time processes to optimize tasks and workflows and enable real-time adaptation to changing conditions and events.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Intradiem company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for TheLoops
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to TheLoops
2.2 - Growth funds investing in similar companies to TheLoops
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4 - Top valuation comps for TheLoops
4.2 - Public trading comparable groups for TheLoops
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