Company profile: Yellow.ai
1.1 - Company Overview
Company description
- Provider of an agentic conversational AI platform for intelligent service automation, including: Dynamic Automation Platform (multi-LLM) to automate cross-channel conversations with generative AI; Conversational Service Cloud for self-serve support; Conversational Commerce Cloud for lead generation and sales; Conversational EX Cloud as an AI co-worker; and DocCog for cognitive knowledge search.
Products and services
- Dynamic Automation Platform (DAP): Constructs cross-channel conversational automation on multi-LLM architecture, leveraging generative AI to deliver personalized experiences for enterprises
- Conversational Service Cloud: Delivers enterprise-grade self-serve support for enterprises, boosting productivity and customer engagement and elevating customer experiences
- Conversational Commerce Cloud: Facilitates lead generation and sales through chatbots, SMS, voice call, WhatsApp, Facebook, and more from a single platform
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Yellow.ai
Tymeshift
HQ: United States
Website
- Description: Provider of workforce management tools exclusively for Zendesk-based support teams, offering integrated forecasting, agent scheduling, real-time reporting, and performance tracking to help deliver better customer service.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Netomi
HQ: United States
Website
- Description: Provider of multimodal, omnichannel Sanctioned Generative AI for enterprises, enabling brand-safe customer conversations at scale with built-in AI governance controls for accuracy, security and data privacy. Offers Netomi AI to automatically resolve over 80% of customer service inquiries, integrations with agent desks, CRM and business systems, a business UI, and support across email, chat, messaging, voice, SMS, search and social.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Balto
HQ: United States
Website
- Description: Provider of AI-powered contact center solutions that unite agents and supervisors with real-time guidance, coaching, QA, and call summarization to improve agent performance. Features include live on-call prompts and feedback, manager chat coaching and alerts, automated call scoring with 100% coverage, one-click notes, agent interface customization, and gamification.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Loxysoft
HQ: Sweden
Website
- Description: Provider of computer telephony integration (CTI) solutions that integrate corporate phone systems with computers. Delivers call center applications including the LeadDesk cloud contact center, workforce management, an AI-powered predictive dialer, AI chatbots, automatic call & messaging distribution (ACMD), and speech-to-text integrations for coaching, quality assurance, and business development.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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BSL
HQ: United Kingdom
Website
- Description: Provider of compliance, performance, call recording, and workforce optimization solutions, with expertise in systems design, project management, implementation, and ongoing service delivery and support.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full BSL company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Yellow.ai
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Yellow.ai
2.2 - Growth funds investing in similar companies to Yellow.ai
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4 - Top valuation comps for Yellow.ai
4.2 - Public trading comparable groups for Yellow.ai
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