Company profile: Tymeshift
1.1 - Company Overview
Company description
- Provider of workforce management tools exclusively for Zendesk-based support teams, offering integrated forecasting, agent scheduling, real-time reporting, and performance tracking to help deliver better customer service.
Products and services
- Forecasting System: Architects a Zendesk-exclusive forecast you can trust for next-generation support teams, optimizing capacity planning and improving customer service with integrated precision
- Real-Time Reports & Performance Tracking: Supplies real-time reporting within Zendesk to monitor agent performance and operational metrics, enabling immediate insights that drive better customer service for support teams
- Scheduling Platform: Creates beautifully simple, Zendesk-integrated schedules for support teams, aligning agents with trusted forecasts to streamline staffing and improve responsiveness
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Tymeshift
Fonative
HQ: United States
Website
- Description: Provider of compliant Communications Platform as a Service (CPaaS) that lets businesses connect with customers via voice and text without maintaining servers, backed by decades of telecom and call center experience. Also offers collections and payments software: Velosidy; Revenue Cycle Management for healthcare providers; Katabat omnichannel debt collection for banks and lenders; and Simplicity Collect web-based debt collection.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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XenForo
HQ: United Kingdom
Website
- Description: Provider of community forum software and tools, including XenForo Forum Software for creating and managing online forums with discussion threads; XenForo Media Gallery for uploading, managing, and sharing images and videos; XenForo Resource Manager for organizing downloads and tutorials; XenForo Enhanced Search for improved search; and XenForo Cloud for hosted deployment and management.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Ultracomms
HQ: United Kingdom
Website
- Description: Provider of cloud based omni-channel customer contact management solutions and PCI DSS level 1 certified secure payment handling services to the contact centre industry, delivering inbound, outbound and blended services via leading cloud technology for more than a decade.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Logicalware
HQ: United Kingdom
Website
- Description: Provider of a scalable customer engagement platform that tracks each customer journey and connects you to your customers in a single interface. Delivers a comprehensive CX platform combining contact centre, self-service and AI to manage interactions and improve support efficiency, plus workforce management, case management with ticketing and automated workflows, and training programmes.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Edify
HQ: United States
Website
- Description: Provider of an all-in-one cloud contact center and unified communications solution that works across every channel from a single screen. Its flagship Edify CX delivers a truly omnichannel experience and incorporates artificial intelligence and machine learning.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Edify company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Tymeshift
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Tymeshift
2.2 - Growth funds investing in similar companies to Tymeshift
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4 - Top valuation comps for Tymeshift
4.2 - Public trading comparable groups for Tymeshift
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