Company profile: Logicalware
1.1 - Company Overview
Company description
- Provider of a scalable customer engagement platform that tracks each customer journey and connects you to your customers in a single interface. Delivers a comprehensive CX platform combining contact centre, self-service and AI to manage interactions and improve support efficiency, plus workforce management, case management with ticketing and automated workflows, and training programmes.
Products and services
- Contact Centre: A cloud-based, omnichannel system that orchestrates voice, email, chat, and social media interactions within a single interface, streamlining support and strengthening customer engagement
- Self-Service Automation: An AI-driven component set enabling customers to resolve their own queries with automation, reducing the need for direct support
- Puzzel CX Platform: A scalable platform combining contact centre, self-service, and AI to manage customer interactions and improve support efficiency, unifying journey context and seamless communications in one interface
Key contacts
🔒
🔒
Financial details
🔒
1.2 - Competitors and similar companies to Logicalware
Decagon
HQ: United States
Website
- Description: Provider of a conversational AI platform with a centralized engine to resolve customer issues in any language across all channels. Enables teams to build, manage, and scale AI agents for omnichannel support, design and modify agent behavior in real time using natural language, while technical teams retain control over the underlying code.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Decagon company profile →
Alert Solutions
HQ: United States
Website
- Description: Provider of cloud-based multi-channel messaging and communication solutions for education (K-12 and Higher-Ed) and healthcare, leveraging email, voice, fax and SMS. Offerings include Rave Alert mass notifications across text, email, desktop, voice and social media; Rave Notifier for desktop; Text to Opt-In; Automatic Polling for real-time responses; and Mobile Reach for expanded emergency communications.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Alert Solutions company profile →
Hipmob
HQ: United States
Website
- Description: Provider of easy-to-use live chat, helpdesk, feedback, and customer engagement tools for mobile and tablet businesses; serving mobile-native startups, small businesses, and large public companies to increase sales and transform customer support, and providing real-time contextual information.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Hipmob company profile →
Spoken
HQ: United States
Website
- Description: Provider of digital conversation solutions to global businesses, offering Spoken ConversationCenter, a conversation-centric, AI-enabled platform for the contact center to channel, manage, and analyze digital conversations, including voice via TrueMeaning, Spoken's patented real-time digital voice channel.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Spoken company profile →
Talkdesk
HQ: United States
Website
- Description: Provider of an enterprise cloud contact center platform leveraging AI to enhance customer experience and operational efficiency. Offerings include Talkdesk CX Cloud for self-service, omnichannel engagement, workforce engagement, and analytics; AI-based interaction analytics; industry-specific Experience Clouds; Talkdesk Builder development tools; and CX Sensors for proactive alerts.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Talkdesk company profile →
🔒
2.M&A buyers
2.1 Potential strategic acquirers in the sector
🔒
🔒
🔒
🔒
View all strategic buyers with complete profiles
Start Free Trial →
2.2 - Strategic buyer groups for Logicalware
🔒
Buyer group 1: ████████ ████████
●● companies
Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
🔒
View all companies in this group
Request Free Trial Now →
🔒
Buyer group 2: ████████ ████████
●● companies
Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
🔒
View all companies in this group
Request Free Trial Now →
🔒
Buyer group 3: ████████ ████████
●● companies
Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
🔒
View all companies in this group
Request Free Trial Now →
🔓 Unlock all detailed buyer group breakdowns with complete company profiles
Start Free Trial →
3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Logicalware
2.2 - Growth funds investing in similar companies to Logicalware
🔒
View all growth equity funds with complete profiles
Start Free Trial →
4 - Top valuation comps for Logicalware
4.2 - Public trading comparable groups for Logicalware
🔓 Unlock all public trading comparable groups with complete valuation data
Start Free Trial →