Company profile: Spoken
1.1 - Company Overview
Company description
- Provider of digital conversation solutions to global businesses, offering Spoken ConversationCenter, a conversation-centric, AI-enabled platform for the contact center to channel, manage, and analyze digital conversations, including voice via TrueMeaning, Spoken's patented real-time digital voice channel.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to Spoken
Talkwheel
HQ: United States
Website
- Description: Provider of a social media community and analytics platform for brands that unifies and analyzes conversations across sources, identifies key influencers, and surfaces trend insights. Services include integration into websites, mobile apps, blogs, and social channels; customizable influencer algorithms; interactive focus groups; and real-time comment monitoring and moderation.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Talkwheel company profile →
Call Criteria
HQ: United States
Website
- Description: Provider of call center quality and performance management services, evaluating and scoring agent-customer interactions to identify behaviors that drive sales and satisfaction. Offers QA solutions leveraging AI, speech analytics, and human analysis, real-time reporting, call monitoring, AI agent coaching, and an agent performance dashboard.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Tropo
HQ: United States
Website
- Description: Provider of an application platform that enables developers and carriers to quickly create communication applications, offering flexibility beyond VoiceXML to work in other development languages for building voice applications.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Onward
HQ: United States
Website
- Description: Provider of a customer service automation platform delivering automated customer service and sales tools for businesses, helping clients achieve Automation40 - 40% of tickets automated, 40% of messages automated, and a 40 second average response time.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Connect First
HQ: United States
Website
- Description: Provider of SaaS telecommunications and cloud contact center software, delivering an award-winning, robust, and elegant hosted platform focused on customer satisfaction, designed and supported by experienced engineers, designers, and business analysts.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Connect First company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Spoken
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Spoken
2.2 - Growth funds investing in similar companies to Spoken
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4 - Top valuation comps for Spoken
4.2 - Public trading comparable groups for Spoken
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