Company profile: SnapEngage
1.1 - Company Overview
Company description
- Provider of customizable live chat and messaging software for sale and support, enabling businesses to engage and convert website visitors. Offers omnichannel engagement across web, SMS, Facebook Messenger, Twitter, and WeChat; advanced chatbots (Answer Bot, Guide Bot, custom); HIPAA-compliant chat; analytics, reports, and real-time dashboards with Google Analytics integration; CRM/Help Desk integration; and a Design Studio for branded interfaces.
Products and services
- Messaging & Live Chat: An enterprise-grade platform enabling customizable live chat across websites, social media, and SMS, seamlessly integrating with CRMs/Help Desks to connect, communicate, and convert visitors into engaged customers
- Omnichannel Support: A cross-platform system enabling customer engagement across SMS, Facebook Messenger, Twitter, and WeChat, ensuring a seamless experience for customers interacting on diverse platforms
- Chatbot Technology: Custom-engineered products featuring Answer Bot, Guide Bot, and custom bots that automate customer interactions and improve engagement for website visitors
Key contacts
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Financial details
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1.2 - Competitors and similar companies to SnapEngage
Pagoo
HQ: United States
Website
- Description: Provider of IP-based voice communication services and global IP-based voice applications software and solutions, enabling VoIP as a true alternative to traditional telephone networks.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Support.com
HQ: United States
Website
- Description: Provider of cloud-based software and services for technology support, including Support.com Cloud that guides customer support like a GPS. Offers Agent Support with Guided Paths for step-by-step issue resolution, full-feature remote access, and TechSolutions 24/7 remote tech support via phone, chat, virtual house calls, and guides, plus SeeSupport video assistance and Remote Control troubleshooting.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Instranet
HQ: United States
Website
- Description: Provider of multi-channel knowledge applications that automate content and knowledge delivery for servicing and sales initiatives across contact centers, field sales, and Web self-care, enabling businesses to create, manage, and distribute profile-based content across enterprise channels.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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SharpenCX
HQ: United States
Website
- Description: Provider of an agent-first, cloud-native omnichannel contact center platform with open REST APIs. Offerings include digital engagement across voice, chat, SMS and self-service; agent experience tools with customer insights; real-time analytics and insights; conversational AI automation with natural language processing; and reliable, secure infrastructure with geo-replication, 24/7 monitoring, and compliance.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full SharpenCX company profile →
Prosodie
HQ: United States
Website
- Description: Provider of cloud-based contact center and front-office online solutions that manage digital multi-channel interactions. Delivers omnichannel customer journey orchestration, AI-driven automation for self-service, intelligent routing, performance and workforce management tools, and a scalable cloud platform with a global voice network and open APIs.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Prosodie company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for SnapEngage
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to SnapEngage
2.2 - Growth funds investing in similar companies to SnapEngage
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4 - Top valuation comps for SnapEngage
4.2 - Public trading comparable groups for SnapEngage
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