Company profile: TrueLark
1.1 - Company Overview
Company description
- Provider of an AI-powered customer communications platform that helps brands attract, support, and up-sell customers via text and messaging 24/7. Solutions include Lead Engage for form follow-up and scheduling; Business Messenger to unify phone, text, web chat, and social conversations; Web Chat; Outreach one-way SMS; Virtual Receptionist for calls, booking, and answering questions; and Online Booking for appointments.
Products and services
- Virtual Receptionist: An AI-powered service that handles calls, answers questions, and books appointments 24/7 via SMS and web chat
- Business Messenger: A multi-channel platform that unifies customer conversations from phone, text, web chat, and social media into one inbox, consolidating interactions across channels
- Online Booking: A web-based feature enabling clients to book, reschedule, and cancel appointments online at any time, supporting around-the-clock appointment management
Key contacts
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Financial details
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1.2 - Competitors and similar companies to TrueLark
Mize
HQ: United States
Website
- Description: Provider of a connected customer experience platform for durable goods companies to optimize post-sale interactions including product registration, warranty, service plans, parts, support, field service, and maintenance, improving customer satisfaction and retention, maximizing customer lifetime value, and simplifying customer service interactions via its platform and Smart Blox.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Connect First
HQ: United States
Website
- Description: Provider of SaaS telecommunications and cloud contact center software, delivering an award-winning, robust, and elegant hosted platform focused on customer satisfaction, designed and supported by experienced engineers, designers, and business analysts.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Conveyer
HQ: United States
Website
- Description: Provider of machine learning-powered software that converts product instructions and old-fashioned documentation into digital assets and intuitive online experiences at scale, enabling self-serve access to product answers, personalized recommendations, and well-timed offers to drive revenue and reduce support costs.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Jog.ai
HQ: United States
Website
- Description: Provider of web development services specializing in call recording and call transcription, delivering accurate and searchable data.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Jog.ai company profile →
Welcome Commerce
HQ: United States
Website
- Description: Provider of real-time product expertise that converts shoppers into customers by helping them make the most informed purchasing decisions, enabling retailers and brands to deliver expertise to consumers wherever they are, with consumers shown to be 2-4X more likely to convert.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Welcome Commerce company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for TrueLark
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to TrueLark
2.2 - Growth funds investing in similar companies to TrueLark
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4 - Top valuation comps for TrueLark
4.2 - Public trading comparable groups for TrueLark
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