Company profile: Welcome Commerce
1.1 - Company Overview
Company description
- Provider of real-time product expertise that converts shoppers into customers by helping them make the most informed purchasing decisions, enabling retailers and brands to deliver expertise to consumers wherever they are, with consumers shown to be 2-4X more likely to convert.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to Welcome Commerce
TheLoops
HQ: United States
Website
- Description: Provider of an intelligent support operations platform that brings product context to support, contextualizes data from multiple sources, and delivers insights to reps in their tools. Offerings include an AI Agent Copilot, Auto QA with 100% scoring, Predictive Escalation, Backlog Management with sentiment and impact scoring, Account Health Insights, and real-time reporting and analytics.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full TheLoops company profile →
Observe.AI
HQ: United States
Website
- Description: Provider of AI agents for customer service that automate routine calls and workflows, support agents in real time, and surface insights from interactions. Offerings include a Contact Center LLM for summaries and sentiment analysis, plus a Generative AI suite with Knowledge AI, Auto Summary, Auto Coaching, and Agent Assist for real-time guidance to improve agent performance and customer interactions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Observe.AI company profile →
Avoke
HQ: United States
Website
- Description: Provider of true end-to-end call experience analytics, offering a whole call analytics solution that enables companies to discover and quantifiably improve customer contact experiences by evaluating customers' journeys from dialing to hang-up; used by leading companies in consumer electronics and healthcare.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Avoke company profile →
Altivon
HQ: United States
Website
- Description: Provider of large-scale, complex contact center solutions, offering Contact Center as a Service (public, private, hybrid) and support for Avaya, Cisco, Genesys, NICE, Verint, Calabrio; customer experience advisory (chatbots, mobile, social, CRM, AI tools); custom Salesforce solutions; managed services; workforce engagement solutions; and CPaaS integrations for voice, video, messaging, and authentication.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Altivon company profile →
Talkdesk
HQ: United States
Website
- Description: Provider of an enterprise cloud contact center platform leveraging AI to enhance customer experience and operational efficiency. Offerings include Talkdesk CX Cloud for self-service, omnichannel engagement, workforce engagement, and analytics; AI-based interaction analytics; industry-specific Experience Clouds; Talkdesk Builder development tools; and CX Sensors for proactive alerts.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Talkdesk company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Welcome Commerce
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Welcome Commerce
2.2 - Growth funds investing in similar companies to Welcome Commerce
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4 - Top valuation comps for Welcome Commerce
4.2 - Public trading comparable groups for Welcome Commerce
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