Company profile: Observe.AI
1.1 - Company Overview
Company description
- Provider of AI agents for customer service that automate routine calls and workflows, support agents in real time, and surface insights from interactions. Offerings include a Contact Center LLM for summaries and sentiment analysis, plus a Generative AI suite with Knowledge AI, Auto Summary, Auto Coaching, and Agent Assist for real-time guidance to improve agent performance and customer interactions.
Products and services
- Contact Center LLM: A contact-center-specific large language model trained for customer interactions that delivers accurate summaries and sentiment analysis across calls
- Agent Assist: A real-time guidance system that offers smart scripts, dynamic prompts, and behavioral coaching during calls, supporting agents with in-the-moment direction throughout customer interactions
- Knowledge AI: A knowledge-base-connected product that instantly supplies agents answers to customer questions by connecting to enterprise knowledge bases, reducing hold times during support calls
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Observe.AI
Tropo
HQ: United States
Website
- Description: Provider of an application platform that enables developers and carriers to quickly create communication applications, offering flexibility beyond VoiceXML to work in other development languages for building voice applications.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Monet Software
HQ: United States
Website
- Description: Provider of workforce optimization solutions for small and medium sized contact centers, helping address service level compliance, high-quality service delivery, and payroll cost control, enabling businesses to better leverage workforce investments.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Utopy
HQ: United States
Website
- Description: Provider of speech analytics solutions for contact center performance management, offering Customer Intelligence solutions that are award-winning and used by Fortune 500 leaders. Founded in 1999 to help companies utilize the 'voice of the customer' to drive enterprise performance.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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SnapEngage
HQ: United States
Website
- Description: Provider of customizable live chat and messaging software for sale and support, enabling businesses to engage and convert website visitors. Offers omnichannel engagement across web, SMS, Facebook Messenger, Twitter, and WeChat; advanced chatbots (Answer Bot, Guide Bot, custom); HIPAA-compliant chat; analytics, reports, and real-time dashboards with Google Analytics integration; CRM/Help Desk integration; and a Design Studio for branded interfaces.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full SnapEngage company profile →
Voxify
HQ: United States
Website
- Description: Provider of integrated speech solutions that automate customer interactions at contact centers, enabling self-service for phone calls. Offers Voxify Automated Agents—speech applications built from industry-specific templates and patented conversational models—designed for low deployment risk, rapid return on investment, and natural conversational interactions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Voxify company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Observe.AI
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Observe.AI
2.2 - Growth funds investing in similar companies to Observe.AI
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4 - Top valuation comps for Observe.AI
4.2 - Public trading comparable groups for Observe.AI
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