Company profile: Usermind
1.1 - Company Overview
Company description
- Provider of a unified customer engagement hub that connects disparate systems and data into a customer data platform, coupled with a customer journey orchestration engine. Offers an experience orchestration platform to capture and analyze contextual data across touchpoints, delivering personalized, real-time experiences and reducing friction.
Products and services
- Customer Engagement Hub: Directly connects disparate enterprise systems and data sources into a unified engagement backbone, coupling a customer journey orchestration engine to personalize interactions and reduce friction across channels
- Customer Data Platform: Aggregates fragmented customer data from siloed enterprise systems to power capturing and analyzing contextual data at every touchpoint, delivering an enterprise-grade foundation for personalized experiences
- Experience Orchestration Platform: Captures and analyzes contextual data at every touchpoint to deliver personalized experiences and reduce friction in real time, orchestrating journeys from disjointed interactions into coherent engagement
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Usermind
Bandwidth
HQ: United States
Website
- Description: Provider of telecom solutions for enterprises and wholesale customers, including the Maestro communications platform (call flows, AI integration, voice authentication); Microsoft Teams Direct Routing and Operator Connect for PSTN voice, messaging and emergency calling; direct-to-carrier SIP trunking with global coverage; E911 dynamic location routing; and Pindrop voice biometrics integration.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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unitQ
HQ: United States
Website
- Description: Provider of an AI-enabled product quality monitoring platform that consolidates and analyzes real-time customer feedback across channels to identify and prioritize quality issues, enable data-driven fixes, and pinpoint the impact of product launches. Offers on-premise deployment, integrations with Zendesk, Ada and AWS, timely team alerts via Slack, Jira and PagerDuty, and service delivery supported by subprocessors.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Enalyzer
HQ: Denmark
Website
- Description: Provider of online survey software and research consultancy services, offering the Enalyzer Platform to create, distribute, and analyze surveys on any device without app downloads; Employee Pulse Surveys to measure engagement; consulting to improve customer and employee metrics with insights and action plans; and training and support via webinars, on-site courses, and a help center. Founded in 2000 in Denmark, serving thousands of customers and millions of respondents.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Exato
HQ: United States
Website
- Description: Provider of Customer Experience as a Service (CXaaS) solutions, offering hyperautomation, Intelligent Document Processing (IDP), Conversational AI, and secure trading floor solutions to help enterprises address broken experiences.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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Market Metrix
HQ: United States
Website
- Description: Provider of a feedback management platform for hotels and casinos, working with over 14,000 hotels and casinos in more than 70 countries to collect guest feedback, connect it with financial impact, and maximize guest value across loyalty, referrals, and reputation, turning feedback into performance and results.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Usermind
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Usermind
2.2 - Growth funds investing in similar companies to Usermind
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4 - Top valuation comps for Usermind
4.2 - Public trading comparable groups for Usermind
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