Company profile: ResponseTek
1.1 - Company Overview
Company description
- Provider of on-demand, cloud-based Customer Experience Management (CEM) software that transforms the voice of the customer into actionable business intelligence. Offers the ResponseTek Listening Platform and solutions like ResponseTek for Telco to integrate customer experience data and reporting to improve satisfaction, serving Global 1000 clients such as HSBC, Vodafone, Barclays, Aon, Rogers, and BCAA.
Products and services
- On-Demand Customer Experience Management (CEM) Software: Delivers on-demand CEM systems that transform the voice of the customer into actionable business intelligence for businesses
- ResponseTek Listening Platform™: Offers an on-demand CEM platform that connects Global 1000 corporations—such as HSBC, Vodafone, Barclays, Aon, Rogers and BCAA—transforming voice of the customer into actionable business intelligence
- ResponseTek for Telco: A cloud-based CEM product that integrates customer experience data and reporting throughout the organization to improve customer satisfaction
Key contacts
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Financial details
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1.2 - Competitors and similar companies to ResponseTek
GX Software
HQ: The Netherlands
Website
- Description: Provider of web content management and online marketing software and services, including XperienCentral CMS for centralized digital customer communication across channels; data services and solutions from strategy definition to data activation; website, intranet, app, and portal development; and agile CMS implementation with configuration, content migration, testing, and user training.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Customer Analytics Technologies (closed)
HQ: United States
Website
- Description: Provider of Cloudcherry, a cloud-based customer experience management and feedback software for large enterprises and SMEs, helping improve customer engagement by mapping customer journeys across multiple touchpoints.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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View full Customer Analytics Technologies (closed) company profile →
Easiware
HQ: France
Website
- Description: Provider of multi-channel customer service software that centralizes and manages interactions across email, chat, social, and phone, builds 360° customer profiles, automates request prioritization and assignment, offers real-time reporting and analytics, and integrates data from various business tools.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Zodiac
HQ: United States
Website
- Description: Provider of a predictive customer analytics platform that forecasts individual customer behavior and creates predictive metrics, helping marketers and organizations become more customer-centric.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Zodiac company profile →
moveXM
HQ: Germany
Website
- Description: Provider of customer experience management solutions, including the moveXM platform to collect and analyze feedback across the customer journey to improve satisfaction and reduce churn; Aiden AI assistant for data analysis and text generation; industry-specific solutions for energy providers, insurers, and automotive; and onboarding and support via strategy sessions, online seminars, and workshops.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full moveXM company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for ResponseTek
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to ResponseTek
2.2 - Growth funds investing in similar companies to ResponseTek
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4 - Top valuation comps for ResponseTek
4.2 - Public trading comparable groups for ResponseTek
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