Company profile: Callstream
1.1 - Company Overview
Company description
- Provider of cloud-based call management solutions for the insurance, travel, and retail markets, including PCI Level 1 secure telephone payments (Callstream Vault), web-based real-time call routing and CRM integration (Callstream Nucleus), hosted contact centers (Callstream TRAC), SMS gateway, cloud call recording, and VoIP hosted phone systems.
Products and services
- Callstream Nucleus: A web-based call management platform that delivers real-time visibility and control, enabling dynamic call routing and CRM integration for streamlined contact center operations
- Callstream Vault: A cloud-based, PCI Level 1 certified telephone payment system that ensures card data never reaches agents or call recording software, safeguarding compliance and customer privacy
- Callstream TRAC: A hosted contact center product offering real-time visibility, control, and performance reporting, suitable for contact centers of all sizes
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Callstream
Balto
HQ: United States
Website
- Description: Provider of AI-powered contact center solutions that unite agents and supervisors with real-time guidance, coaching, QA, and call summarization to improve agent performance. Features include live on-call prompts and feedback, manager chat coaching and alerts, automated call scoring with 100% coverage, one-click notes, agent interface customization, and gamification.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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Hubtype
HQ: Spain
Website
- Description: Provider of a conversational cloud platform and tools to build, deploy, and manage enterprise chatbots and messaging apps, integrating with enterprise software using React. Offerings include Botonic for chatbot development, Hubtype Desk for messaging-based ticketing, Hubtype Insights for analytics and insights, Hubtype Manager for agent-customer conversations, and Hubtype Campaigns for proactive, segmented, personalized messaging.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Utopy
HQ: United States
Website
- Description: Provider of speech analytics solutions for contact center performance management, offering Customer Intelligence solutions that are award-winning and used by Fortune 500 leaders. Founded in 1999 to help companies utilize the 'voice of the customer' to drive enterprise performance.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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InteliWISE
HQ: Poland
Website
- Description: Provider of an enterprise-grade conversational AI platform with fully programmable NLU Chatbot and Voicebot, used by 200+ global brands across banking, insurance, e-commerce and the public sector. Offers omni-channel end-user interfaces (web, mobile, social), Live Chat, an NLP engine combining rule-based and machine learning, and an administration panel to automate customer service, lead generation, and call handling.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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InTheChat
HQ: Canada
Website
- Description: Provider of an online software platform for customer engagement across digital channels, including SMS, messengers, chat, social media, email, and chatbots, enabling social media sales and customer service by directly connecting consumers and companies.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Callstream
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Callstream
2.2 - Growth funds investing in similar companies to Callstream
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4 - Top valuation comps for Callstream
4.2 - Public trading comparable groups for Callstream
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